Senior System Engineer

Franklin Fitch; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Engineer to enhance their IT infrastructure and application management. This role focuses on optimizing key enterprise applications such as iManage, Office 365, and SCCM, ensuring seamless operations and high user satisfaction. You will collaborate with cross-functional teams, troubleshoot complex technical issues, and implement innovative solutions to improve efficiency. This position offers the flexibility of remote work while requiring occasional meetings in Manhattan. Join a dynamic team dedicated to continuous improvement and user support in a fast-paced environment.

Qualifications

• Proven experience as an Applications Engineer or similar role.
• Strong hands-on experience with iManage document management systems.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Administer and troubleshoot iManage document management systems.
• Oversee deployment and maintenance of Office 365 applications.
• Provide second and third-level support for applications.

Skills

iManage

Office 365

SCCM

Azure Active Directory

Microsoft Intune

Problem-solving

Communication Skills

Education

Relevant Certifications (e.g., iManage, Microsoft Certified)

Tools

SCCM

Azure

Office 365

Job description

This job description is comprehensive and well-structured, but it contains some irrelevant and extraneous information that could be removed or condensed to improve focus and clarity. The core responsibilities, qualifications, and role details are clear and meet the minimum requirements. Minor formatting adjustments could enhance readability, such as better separation of sections and removal of unrelated job listings and promotional content. Here is a refined version focusing solely on the job role:

Team Lead - New York @ Franklin Fitch | IT Infrastructure, Networking, Security

As a Senior Engineer at a leading law firm, you will play a vital role in supporting and enhancing our key enterprise applications. You will primarily focus on managing and optimizing iManage, Office 365, SCCM, Azure, and Intune to ensure that our teams have the tools they need to work efficiently and securely. You will collaborate with cross-functional teams to implement new solutions, troubleshoot technical issues, and provide support for application-related tasks.

Key Responsibilities:

• iManage Management: Administer, maintain, and troubleshoot iManage document management systems, ensuring seamless integration with other applications and smooth operation across the firm.
• Office 365 Administration: Oversee deployment, configuration, and maintenance of Office 365 applications, including Exchange Online, Teams, SharePoint, OneDrive, and Outlook.
• SCCM Support: Manage and optimize Microsoft SCCM for software deployment, patch management, system monitoring, and endpoint security.
• Azure & Intune Administration: Support Azure Active Directory, Azure Cloud services, and Microsoft Intune to ensure effective device management, security, and identity management.
• Technical Support: Provide second and third-level support for applications, resolving complex issues and ensuring high user satisfaction.
• Collaboration with IT Teams: Work closely with other IT staff to ensure proper integration, system upgrades, and maintenance activities.
• Continuous Improvement: Identify opportunities for process improvement and implement more efficient support methods.
• Training and Documentation: Develop training materials, conduct user training, and document configurations and troubleshooting procedures.

Qualifications:

• Proven experience as an Applications Engineer, Systems Administrator, or similar role, preferably in a law firm or professional services environment.
• Strong hands-on experience with iManage document management systems.
• In-depth knowledge of Office 365, including Exchange Online, SharePoint, Teams, and OneDrive for Business.
• Experience with Microsoft SCCM for deployment, patching, and monitoring.
• Expertise in Azure Active Directory, Azure Cloud services, and Microsoft Intune.
• Familiarity with other enterprise applications and their integration in a legal environment is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, capable of explaining technical issues to non-technical users.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced setting.
• Relevant certifications (e.g., iManage, Microsoft Certified: Azure Fundamentals, Security, Compliance, and Identity Fundamentals) are advantageous.

This role is primarily remote, with the requirement to be available for monthly meetings in Manhattan.