Senior System Administrator (Desktop Support)

D2 Technical Services; Town of Springfield (WI); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid time off

STD/LTD/Life Insurance

Referral bonuses

Professional development reimbursement

Job summary

D2 Consulting is seeking a TS/SCI-cleared Systems Administrator to support NGA College end-users in Springfield, VA. You will manage desktops/servers, coordinate with on-site and remote users, and lead complex IT tasks to ensure secure, reliable operations.

Responsibilities include troubleshooting, software/hardware upgrades, system monitoring, and user training. Candidates should have a BA/BS, 8+ years of experience, and relevant certifications such as Security+ or CASP and ITIL Foundations.

Qualifications

• BA/BS (or equivalent experience)
• 8+ years of experience
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong writing skills
• Strong time management and flexible schedules
• Ability to move and lift hardware
• Team player and willing to share knowledge
• Enthusiasm and ability to adapt to new technologies

Responsibilities

• Serve as NGA College liaison for events involving IT equipment and requiring IT support
• Coordinate meetings with customers and senior leadership to address questions and plan requirements
• Develop technical solutions for management of software, hardware, configurations, and architecture
• Provide advanced troubleshooting for hardware and software issues
• Perform advanced software installations and OS upgrades
• Monitor and tune systems for optimum performance
• Train end-users on proper hardware and software use
• Lead or coach less experienced staff as needed
• Possibly serve as team or task leader (not a people manager)

Job description

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.

  • Facilitate meetings and engage regularly with customers and members of senior leadership to:

    • Address IT related questions or concerns
    • Coordinate and plan emerging customer requirements and classes
    • Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces

• Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.

• Provide troubleshooting support for systems hardware and software issues that are highly complex.

• Performs advance software installations and upgrades to operating systems and layered software packages.

• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.

• Leads complex data/media recoverability following a schedule of system backups and database archive operations.

• Evaluates and assesses existing systems and plans long term strategies.

• Configure and maintain networked computer system, including hardware, system software, and applications

• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.

• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.

• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues

• Train end-users on the proper use of hardware and software. May training large groups of end users.

• May coach and review the work of less-experienced professionals.

• May serve as a team or task leader (Not a people manager)

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware
    • Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team’s success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• BA/BS (or equivalent experience)
• 8+ years of experience

Certifications:

• Security+ or CASP
• ITIL v4 Foundations

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $85-$95k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.