Senior Sustaining Reliability & Quality Engineer

Meta; Redmond (WA); On-site; USD 208,000 - 289,000; Full time

Job summary

Meta Reality Labs seeks a Sustaining Reliability Engineer to set the technical direction for long-term reliability across VR/AR devices and wearables. You will own the reliability strategy for the installed base and scaling manufacturing, guiding field failure resolution and influencing design and supplier processes.

You will define field signal analytics, product health telemetry, and thresholds for field products, while leading cross-functional root-cause analyses and mentoring the team to

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant technical field.
• Experience in hardware reliability engineering for consumer electronics or wearable devices.
• Strong experience with root cause analysis, DOE, and corrective actions on complex hardware systems.
• Ability to analyze reliability data, field return, and warranty metrics to identify trends and drive actions.
• Familiarity with industry test standards (ASTM, MIL, JEDEC, IEC).
• Experience with failure analysis tools and techniques (optical microscopy, X-Ray, CT, SEM, EDX, FTIR).
• Ability to drive decisions across multiple teams in a dynamic environment.

Responsibilities

• Own the reliability and quality engineering strategy and metrics for products in market or scaling in manufacturing.
• Drive systemic resolution of field performance issues, obsolescence, and return-rate optimization to root cause and corrective action.
• Partner with internal leaders and external suppliers to ensure long-term hardware field performance and institutionalize lessons learned.
• Define and own field signal analytics, product health telemetry, and failure-reaction frameworks.
• Set thresholds and escalation triggers for field products.
• Establish standards and metrics for sustaining reliability including ORT, PRQ, and change control.
• Lead multidisciplinary root-cause analyses for reliability escapes and drive corrective actions to closure.
• Provide Design-for-Reliability evaluations that feed into new product categories and next-generation designs.
• Own the quality management system for products in sustaining.
• Analyze field quality issues and influence teams to drive durable quality improvements.
• Translate reliability data into risk assessments and executive-level insights.
• Mentor reliability and quality engineers to raise team capability.

Skills

Reliability engineering

Quality engineering

Data analysis

Root cause analysis

DOE

Design for Reliability

Cross-functional collaboration

Supplier management

Field return rate analysis

Product health telemetry

Education

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

Bachelor's degree in Mechanical, Materials, or Electrical Engineering, a relevant technical field, or equivalent practical experience

MS or higher in Mechanical Engineering, Materials Science, Electrical Engineering, or equivalent

Tools

ASTM standards

MIL standards

JEDEC standards

IEC standards

Optical microscopy

X-ray

CT scan

SEM

EDX

FTIR

Job description

Meta Reality Labs seeks a Sustaining Reliability Engineer to set the technical direction for long-term reliability across VR/AR devices and wearables. You will own the reliability strategy for the installed base and scaling manufacturing, guiding field failure resolution and influencing design and supplier processes.

You will define field signal analytics, product health telemetry, and thresholds for field products, while leading cross-functional root-cause analyses and mentoring the team to