Senior Support Lead - IT Operations

HCLTech; Oakland (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

HCLTech is seeking an experienced Epic Resolute PB Analyst to support and optimize professional billing workflows. The ideal candidate will have hands-on experience configuring and supporting Epic PB, managing claims processing, implementing charge routing solutions, and ensuring accurate coding integration.

Collaborating with revenue cycle, coding and clinical teams, you will enhance billing operations, resolve production issues and deliver system improvements while maintaining compliance with

Qualifications

• Hands-on experience configuring and supporting Epic PB.
• 2) Deep knowledge of PB build, testing and production support.

Responsibilities

• Configure and support Epic Resolute PB workflows.
• Manage claims processing and charge routing.
• Collaborate with revenue cycle, coding and clinical teams to optimize billing processes.
• Support system enhancements, testing and issue resolution.

Skills

Epic Resolute PB

Claims management

Charge routing

Medical coding

RCM workflows

PB configuration

Job description

We are seeking an experienced Epic Resolute Professional Billing (PB) Analyst with expertise in Claims Management, Charge Router, and Medical Coding to support and optimize professional billing workflows. The ideal candidate will have hands‑on experience configuring and supporting Epic PB, managing claims processing, implementing charge routing solutions, and ensuring accurate coding integration. The role involves collaborating with revenue cycle, coding, and clinical teams to enhance billing operations, resolve production issues, and deliver system improvements while maintaining compliance with healthcare and Epic best practices.

Job Description

Job Summary

We are seeking an experienced Epic Resolute Professional Billing (PB) Analyst with expertise in Claims Management, Charge Router, and Medical Coding to support and optimize professional billing workflows. The ideal candidate will have hands‑on experience configuring and supporting Epic PB, managing claims processing, implementing charge routing solutions, and ensuring accurate coding integration. The role involves collaborating with revenue cycle, coding, and clinical teams to enhance billing operations, resolve production issues, and deliver system improvements while maintaining compliance with healthcare and Epic best practices.

Key Responsibilities

• Configure and support Epic Resolute PB workflows.
• Manage and troubleshoot claims processing and charge routing.
• Collaborate with coding, billing, and operational teams to optimize revenue cycle processes.
• Support system enhancements, testing, and issue resolution.

Skill Requirements

• Strong experience with Epic Resolute Professional Billing (PB).
• Hands‑on experience with Claims Management, including claim edits, claim generation, and billing workflows.
• Experience configuring and supporting Charge Router and charge routing workflows.
• Knowledge of medical coding (ICD‑10, CPT, HCPCS) and its integration with PB billing processes.
• Experience in PB build, testing, troubleshooting, and production support.
• Understanding of Revenue Cycle Management (RCM) workflows and end‑to‑end professional billing processes.
• Epic Resolute PB certification is preferred.

Other Requirements

• should be well versed with below,
• MFA
• Charge adjustment review
• Retro experience
• Claims statement
• SBO