Senior Support Engineer | Remote | US

n8n GmbH; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Remote-first culture

Open source support

Job summary

n8n is seeking a Senior Support Engineer in North America to ensure a best-in-class support experience for users from enterprise customers to the community.

You will diagnose issues related to workflows, integrations, and performance, collaborate with the engineering team on escalations, and contribute to documentation and knowledge bases while helping improve usability and reliability.

Qualifications

• 5+ years in a technical support or customer-facing engineering role.
• Willingness to participate in paid on-call rotation for after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Good grasp of networking concepts including DNS, HTTP/HTTPS, TCP/IP.
• Proficiency with JavaScript, Node.js, and Docker; Kubernetes is a plus.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to workflows, integrations, and performance in n8n.
• Collaborate with engineering to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and contribute to product reliability improvements.
• Engage with the community by answering questions and sharing best practices.

Skills

Workflow automation

APIs & integrations

Networking concepts

Communication

Problem solving

On-call rotation

Tools

Docker

Node.js

JavaScript

Kubernetes

Job description

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

• Backed by top investors, from Sequoia’s first German seed to our SAP’s recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

We are looking for a Senior Support Engineer in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience.

You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.

• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.

• Collaborate with the engineering team to escalat and resolve complex technical challenges.

• Create and maintain documentation, FAQs, and knowledge base articles.

• Identify common issues and work on solutions to improve product reliability and user experience.

• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)

• Open to participate in an paid on-call rotation to provide after-hours support

• Strong understanding of workflow automation, APIs, and integrations.

• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP

• Good understanding of JavaScript, Node.js, and Docker.

• Experience with Kubernetes is a plus.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and ability to explain technical concepts to non-technical users.

• Passion for helping users and improving product usability.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we’re hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you’re the most likely to work from in the future.

Benefits

• Competitive compensation – We offer fair and attractive pay.

• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance – We work hard but ensure you have time to recharge:

• Health & wellness –

• Future planning –

• Financial security –

• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back – We’re big fans of open source, and you’ll get $100 per month to support projects you care about.

• Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.

* Country-specific details are provided in your contract.