Senior Support Engineer - Payments & SDKs (Remote)

Bazeta; Durham (NC); A distancia; USD 110.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + Equity

Medical and Dental benefits

Life and Disability insurance

Vision and FSA options

Open PTO + 12 weeks parental leave

401(k) matching

Descripción de la vacante

Spreedly is seeking a Senior Support Engineer to own and resolve highly complex customer issues by debugging code, analyzing logs, and examining API/SDK behavior. You will collaborate with engineering and participate in cross-functional initiatives to improve support quality.

You will focus on top-tier accounts, guide teammates, and help build a scalable Tier 3 function while maintaining strong customer communication and advocacy.

Formación

• Foundation in software development or equivalent experience.
• Experience troubleshooting SDKs and API integrations.
• Strong customer-facing technical communication.

Responsabilidades

• Own complex technical investigations for top-tier accounts; read and navigate source code, analyze logs, inspect API/SDK behavior.
• Reproduce customer issues in test environments to confirm findings before escalation.
• Build clear engineering escalations with context for potential resolutions; coordinate with engineering on changes.
• Provide SDK troubleshooting expertise to support, especially for Checkout SDK; share knowledge across the team with engineering.

Conocimientos

SDK troubleshooting

APIs

Customer-facing

Mentoring/Coaching

Problem solving

Payments experience

Herramientas

Zendesk

Jira

Descripción del empleo

Spreedly is seeking a Senior Support Engineer to own and resolve highly complex customer issues by debugging code, analyzing logs, and examining API/SDK behavior. You will collaborate with engineering and participate in cross-functional initiatives to improve support quality.

You will focus on top-tier accounts, guide teammates, and help build a scalable Tier 3 function while maintaining strong customer communication and advocacy.