Senior Support Engineer

Infinite Computer Solutions; Maryland; On-site; USD 120,000 - 180,000; Full time

Job summary

Infinite Computer Solutions seeks a Senior Cardiology & Hemodynamics Applications Support Engineer to oversee maintenance and support across cardiology, hemodynamics, EP, ECG/Holter, and PACS. You will ensure applications stay healthy and available for clinical users.

The role requires deep expertise in cardiology informatics, imaging interoperability, and ITIL/ServiceNow processes, with strong communication across clinical and technical teams in a hospital setting.

Qualifications

• 10+ years of experience supporting Cardiology & Hemodynamics applications.
• Experience with PACS, imaging interoperability, and clinical workflows.
• Strong knowledge of DICOM and HL7 standards in healthcare IT.
• Familiarity with ITIL service management and ticketing tools (e.g., ServiceNow).
• Excellent communication with clinical and technical stakeholders.

Responsibilities

• Apply incident, problems, and change management across cardiology apps — coordinating with clinical, Cath/EP labs, and vendor teams to resolve issues.
• Troubleshoot issues reported by users, identify root cause, and implement fixes within SLAs.
• Proactively monitor application health and respond to alerts to prevent disruption.
• Coordinate minor upgrades and validate post-upgrade functionality.
• Participate in go-live cutovers and downtime procedures with clinical teams.
• Join on-call rotation for ongoing support of Cath, EP, and cardiology operations.
• Develop runbooks and knowledge-base articles to reduce repeat incidents.

Skills

Cardiology

Hemodynamics

Healthcare IT

EP systems

DICOM

HL7

ITIL/ITSM

Vendor mgmt

Clinical workflows

Education

Bachelor's degree

Tools

Merge Cardio

GE Cardio Lab

Mac-Lab

Workmate Claris

LABSYSTEM PRO

PACS

Job description

Summary

The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.

Job Description

Summary

The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.

Key Responsibilities

• Apply incident, problems, and change management practices across the cardiology application portfolio — spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting — coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption.
• Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs — providing workarounds as quick fixes and implementing permanent fixes.
• Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users.
• Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation.
• Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.
• Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.
• Execute planned and unplanned downtime procedures — including Cath lab and EP lab downtime — and clinical workarounds and support post-downtime reconciliation.
• Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.
• Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.

Experience & Skills

• 10+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.
• Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization
• Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.
• Proficient in DICOM, HL7, and related interoperability standards.
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
• Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.

Preferred Qualifications

• ITIL v4 Foundation (or higher) certification.
• Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
• Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).
• Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.

Qualifications

Bachelors

Range Of Year Experience-Min Year

10

Range Of Year Experience-Max Year

15