Senior Support Engineer

Infinite Computer Solutions; Maryland; On-site; USD 120,000 - 160,000; Full time

Job summary

Infinite Computer Solutions is seeking an experienced Senior Cardiology & Hemodynamics Applications Support Engineer to maintain and support cardiology, hemodynamics, EP, ECG/Holter, and PACS applications. You will ensure the health of these systems and that clinicians have reliable access to essential tools.

Responsibilities include incident and change management, troubleshooting, monitoring, upgrades, go-live support, downtime procedures, and collaboration with clinical and IT teams to

Qualifications

• 10+ years in Cardiology/Hemodynamics applications support.
• Experience with Merge Cardio, GE Cardio Lab, Mac-Lab or similar.
• Knowledge of HIPAA, HITRUST, and SOC2 compliance.
• Experience with ITSM/ticketing in healthcare environments.
• Ability to interact effectively with clinical and IT stakeholders.

Responsibilities

• Apply incident, problems, and change management across the cardiology application portfolio — spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting.
• Troubleshoot issues reported by users and resolve them within SLAs, providing workarounds and permanent fixes.
• Proactively monitor application health, respond to alerts, and address issues before impacting users.
• Coordinate minor upgrades to applications and validate post-upgrade functionality.
• Participate in go-live cutovers and downtime procedures, ensuring rapid resolution of issues.
• Engage with clinical stakeholders to optimize workflows for staff.
• Write and maintain runbooks and knowledge-base articles to standardize resolutions.

Skills

Cardiology applications

PACS configuration

DICOM/HL7

Troubleshooting

Clinical stakeholder communication

ITIL familiarity

Vendor coordination

Education

Bachelor's degree

Tools

ServiceNow

Citrix/VDI

Job description

Summary

The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.

Job Description

Summary

The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.

Key Responsibilities

• Apply incident, problems, and change management practices across the cardiology application portfolio — spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting — coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption.
• Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs — providing workarounds as quick fixes and implementing permanent fixes.
• Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users.
• Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation.
• Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.
• Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.
• Execute planned and unplanned downtime procedures — including Cath lab and EP lab downtime — and clinical workarounds and support post-downtime reconciliation.
• Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.
• Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.

Experience & Skills

• 10+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.
• Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization
• Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.
• Proficient in DICOM, HL7, and related interoperability standards.
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
• Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.

Preferred Qualifications

• ITIL v4 Foundation (or higher) certification.
• Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
• Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).
• Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.

Qualifications

Bachelors

Range Of Year Experience-Min Year

10

Range Of Year Experience-Max Year

15