Senior Support Engineer

Socket.dev; Anthony, NM (NM); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible medical

Life insurance

Retirement options

Volunteer programs

Job summary

Oracle is seeking a Hardware Systems Engineer to diagnose, test, repair, and validate AI compute hardware for OCI. You will help sustain repair velocity and improve reliability across the repair ecosystem, focusing on NVIDIA and AMD compute hardware.

You’ll perform advanced troubleshooting, root-cause analysis, and functional validation of Compute Trays, contribute to repair documentation, and support weekend coverage or on-call rotations for critical events, collaborating with Development,

Qualifications

• Diagnose, test, repair, and validate AI compute hardware.
• Perform advanced hardware troubleshooting and root-cause analysis.
• Contribute to repair validation and engineering documentation.

Responsibilities

• Diagnose, test, repair, and validate AI compute hardware as part of the Oracle Repair Center.
• Perform advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure.
• Validate Compute Trays using standardized repair and test processes.
• Complete engineering observation reports and repair documentation for manufacturing, quality, and engineering teams.
• Assist during coolant leak events and support on-call rotations for critical incidents.

Job description

The Hardware Systems Engineer

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly returned to service while helping improve hardware reliability, diagnosability, and operational efficiency across the repair ecosystem. The position plays an important role in sustaining repair velocity and supporting the broader scale-up of Oracle’s AI infrastructure.

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the Hardware Systems Engineer performs advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure, with a particular focus on NVIDIA and AMD compute hardware and future AI platforms. The role includes functional validation of Compute Trays (CTs) using standardized repair and test processes, execution of repair validation through dedicated CDU test infrastructure, and completion of engineering observation reports and repair documentation for manufacturing, quality, and engineering teams. In addition, the engineer serves as a technical resource during coolant leak events, supports continuous improvement efforts, and may participate in weekend coverage and on-call rotations for critical events.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

• flexible medical
• life insurance
• retirement options
• volunteer programs

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.