Senior Support Content Strategist (Remote) Impact

Inspira Financial; Oak Brook (IL); Hybrid; USD 92,000 - 112,000; Full time

Benefits offered by this job

Health insurance

401K savings plan

Paid time off

Parental leave

Job summary

Inspira Financial in Oak Brook, IL seeks a Sr. Support Content Strategist to lead content strategy for partner, administrator, and member Help Centers on Inspira's white-label platform.

This role guides governance, optimization, and delivery of self-service content across multiple libraries to support partner implementations and superior user experience. You will collaborate with Support, Implementation, Product, UX Writing, and Compliance to drive data-driven content strategies, identify gaps,

Qualifications

• Minimum six years of experience in help center management, knowledge management, content strategy, editorial operations, or technical content development, with at least two years in a senior or lead role.
• Experience managing content across multiple audiences, product configurations, brands, or regulatory requirements.
• Experience developing content governance frameworks, taxonomies, standards, and knowledge management processes.
• Experience analyzing content performance metrics and using data to drive content strategy and prioritization.

Responsibilities

• Develop, prioritize, and manage the support content backlog across Health Wallet, Health Wallet Manager, and related platforms.
• Create, maintain, and optimize content for members, administrators, and partner admins.
• Configure and launch Help Center libraries for new partners with partner-specific branding and program requirements.
• Partner with Implementation teams to support onboarding and Go-Live activities.
• Develop content strategies supporting white-label, SSO, API, and other configurations.
• Establish governance standards for quality, consistency, and scalability across libraries.
• Collaborate with UX Writers, Product teams, and SMEs to update content for product enhancements.
• Monitor Help Center performance metrics and analyze trends to drive improvements.

Skills

Help center management

Content strategy

Editorial operations

Knowledge management

Data analysis

Cross-functional collaboration

Project management

Regulatory awareness

Education

Bachelor's degree in Communications

Job description

Inspira Financial in Oak Brook, IL seeks a Sr. Support Content Strategist to lead content strategy for partner, administrator, and member Help Centers on Inspira's white-label platform.

This role guides governance, optimization, and delivery of self-service content across multiple libraries to support partner implementations and superior user experience. You will collaborate with Support, Implementation, Product, UX Writing, and Compliance to drive data-driven content strategies, identify gaps,