Senior Support Analyst: AI‑Ready Platform & API Expert

OneTrust; San Francisco (CA); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Healthcare coverage

Equity RSUs

Paid parental leave

Job summary

OneTrust is seeking a Senior Support Analyst to join the Global Customer Support team. You will provide ongoing technical support, troubleshoot issues, and propose pragmatic solutions for OneTrust customers, operating under pressure with strong communication and deep platform knowledge.

Responsibilities include diagnosing API integration issues, maintaining knowledge articles, and collaborating with product teams to identify root causes and deliver effective solutions, while growing privacy

Qualifications

• Excellent oral and written communication.
• Technically adept.
• Ability to work independently while contributing to a team.
• Independent worker who can solve complex customer problems creatively.

Responsibilities

• Diagnose and resolve issues related to API integrations, performance, and functionality.
• Interpret and work with API documentation and specifications (REST, SOAP).
• Use API testing tools such as Postman to validate and troubleshoot API calls.
• Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms.
• Maintain clear and comprehensive documentation of issues, solutions, and best practices.

Skills

Communication skills

Troubleshooting

Independent worker

Customer empathy

Tools

Postman

Datadog

Job description

OneTrust is seeking a Senior Support Analyst to join the Global Customer Support team. You will provide ongoing technical support, troubleshoot issues, and propose pragmatic solutions for OneTrust customers, operating under pressure with strong communication and deep platform knowledge.

Responsibilities include diagnosing API integration issues, maintaining knowledge articles, and collaborating with product teams to identify root causes and deliver effective solutions, while growing privacy