Senior Supply Chain Manager, Customer Delivery Excellence (CDE) (Fulfillment & Operations)

Amazon; Bellevue (WA); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Bellevue, WA is seeking a Senior Program Manager within the Global Transportation Services—Customer Delivery Excellence team to lead analysis and operational execution to reduce DEA defects in the supply chain. You will drive programs from idea to implementation, owning end-to-end delivery while coordinating with cross-functional partners to optimize cost, speed, and customer experience.

You will partner with carriers and internal teams to set volume plans, analyze metrics, and

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Responsibilities

• Understand the North America (NA) Transportation network and act as a SME for driving changes across NACF
• Set volume plans by carrier with Long Term and Mid Term Planning teams to ensure accuracy of plans while managing Cost, DEA and Speed metrics
• Identify, analyze, and maintain key metrics with trend analyses to discern root causes of defects
• Collaborate with other Program/Product managers and analysts to improve operations for volume allocations and carrier commitments
• Partner with Carriers for AMZL, Amazon Air, Third Party carriers, Carrier Managers, Finance, Technology teams to ensure network design manages Speed, DEA and Cost and can maintain volume allocation targets

Skills

Data-driven decisions

Program management

Stakeholder management

Leadership

Education

Bachelor's degree

Job description

Senior Supply Chain Manager, Customer Delivery Excellence (CDE)

Job ID: 10505739 | Amazon.com Services LLC

At Amazon, we are committed to being the most customer-centric company on earth. The Global Transportation Services team (GTS) at Amazon is comprised of high-powered dynamic teams which are shaping network execution through the development and application of innovative transportation and delivery management concepts.

The Customer Delivery Excellence team within GTS is looking for a Senior Program Manager to lead analysis and operational execution to reduce DEA defects in the supply chain.

As a Senior Program Manager, you will be responsible for deep diving transportation cost drivers, and partnering with cross-functional teams to action specific drivers while maintaining or improving customer experience and transportation cost by driving the proper volume allocations to our carriers leading to the most optimized mix. You will lead programs from idea inception to implementation. You will manage multiple, competing projects and effectively prioritize them.

Key job responsibilities

• Understand the North America (NA) Transportation network and act as a Subject Matter Expert for driving changes across all of North American Customer Fulfillment (NACF).
• Work with Long Term and Mid Term Planning teams to set volume plans by carrier for future time frames to ensure accuracy and validity of plans while managing for key metrics such as Cost, Delivery Estimate Accuracy (DEA) and Speed.
• Identify, analyze, and maintain key metrics, with trend and variance analyses to discern root cause of defects.
• Collaborate with other Program/Product managers and analysts to continuously improve operations ability to support volume allocations change and carrier commitment requirements. changes.
• Partner with Carriers for Amazon Logistics (AMZL), Amazon Air, Third Party, Carrier Managers, Finance, Technology teams and ensure network design manages Speed, DEA and Cost effectively and can properly maintain volume allocation targets.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Irving - 115,400.00 - 160,000.00 USD annually

USA, VA, Arlington - 115,400.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually