Senior Supervisor, Service Technician

Conduent Business Solutions France; Philadelphia (Philadelphia County); On-site; USD 59,000 - 77,000; Full time

Job summary

A leading company is seeking an Area Supervisor in Philadelphia to manage and direct Field Technicians in transit systems. The role involves setting performance goals, providing technical support, and ensuring safe operations. Qualified candidates will have formal electronics training and leadership experience. Join a dynamic team dedicated to excellence.

Benefits

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid Time Off

Great Work Environment

Qualifications

• 3-5 years of related technical support experience.
• Past leadership experience managing subordinates.
• Strong customer interface skills.

Responsibilities

• Manage daily activities of Field Technicians.
• Set performance goals and provide feedback.
• Ensure safe operation and personnel training.

Skills

Leadership

Technical Support

Customer Interface

Education

Formal training in electronics

Tools

Microsoft Office

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description: Are you able to work onsite? Are you passionate about project completion and process improvement?

About the Role

As an Area Supervisor, this position is responsible for managing/directing the daily activities of Field Technicians relating to providing service to FVDs, MIDs, Faregates, Rotary gates, HSDs, and ASDs for SEPTA in the greater Philadelphia area. The incumbent is a qualified, individual producer who applies a strong knowledge of maintenance/diagnostic concepts, practices and procedures, generally works under deadlines and is capable of handling heavy workloads and operating with only general supervision.

Responsibilities

• Provide leadership and oversight to staff levels 1 through 4.
• Set performance goals and provides feedback on individual performance to individual contributors.
• Manage organization to ensure performance, achieves department standards and schedules, and day-to-day processes to ensure a safe operation.
• Ensure personnel are properly trained on all components of individual roles.
• Leads large projects implementations and project planning.
• Provide direction and manages oversight for the entire production area.
• Provide technical onsite maintenance and support for SEPTA fare system devices.
• Work on issues where analysis of situation or data requires review of relevant factors and exercises judgment within defined procedures and policies to determine appropriate action.
• Provide feedback/performance reviews on a periodic basis.
• Perform administrative duties including workforce scheduling, time reporting
• Interface with the client on a regular basis to provide updates and status on maintenance activities.
• Prepare documentation as needed by client and project management, including presentations, troubleshooting guides, manuals, and operating procedures.
• Provide maintenance training to team members and the client as needed and prepare required documentation for delivery to the client.
• Provide maintenance support for other US Transit fare programs as needed.
• Manage and track inventory of spare parts used. Work with procurement to order parts as needed and with Logistics for delivery.
• Partner with the Central Electronics Shop Manager, to track parts sent for RMA and ensure turnaround time.
• Other duties as assigned.

Requirements

• Formal training in electronics or equivalent electronics work experience.
• 3-5 years of related technical support experience.
• Proficient in Microsoft Office – Word, Excel, Outlook.
• Past experience in a leadership position of managing and directing subordinates.
• Experience with maintenance for a major transit agency.
• Strong customer interface and interpersonal communication skills experience.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Onsite work: Work in our local office (1835 Market Street Philadelphia, PA), receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
• Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $59,290- $77,000.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.