Senior Supervisor, Sales Support

Allison Transmission; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

HSA contributions

Dental & Vision Insurance

Paid Parental Leave

Disability coverage

401K matching

Paid time off

Holidays

Job summary

Allison Transmission is seeking a Senior Order Management Lead to direct customer order management from the Indianapolis PDC. You will lead analysts across the US and India, drive process discipline, and ensure SAP SD compliance while coordinating with MSS, Operations, Quality, and IS&S.

The role requires 5 years of leadership experience, strong analytical skills, and proficiency with SAP, CRM, and Microsoft Office.

Qualifications

• Bachelor's degree in business administration or related field, or equivalent experience
• Excellent leadership and management skills with experience in managing a team
• Knowledge of Allison customers and products, Global MSS and Allison Operations organization and responsibilities
• 5 years of professional experience, including managing people
• Strong business knowledge, sales data management and analytical skills
• Ability to handle high-stress situations with internal and external stakeholders at all levels
• High degree of familiarity with SAP, CRM and Microsoft Office
• Comfort with public speaking and experience working with senior management

Responsibilities

• Lead, manage, support and grow a team of order analysts based in the US and India
• Establish and track goals and develop employees
• Act as the lead MSS representative to Parts Distribution Center Operations for plant production planning
• Develop and recommend order timing and provide prioritization for part shortages
• Liaise with Outside North America Sales Operation Leaders to include demand in planning
• Ensure MSS processes, Export Controls and ITAR compliance
• Maintain customer order documentation in Allison 360 CRM per regulatory requirements
• Assist order analysts by providing information to customers, sales managers, and management
• Support and lead special projects as assigned
• Demonstrate excellent interpersonal and communication skills
• Prioritize multiple projects effectively

Skills

Leadership

Team management

Analytical skills

Public speaking

Stakeholder management

SAP knowledge

CRM familiarity

Microsoft Office

Education

Bachelor's degree in business

Tools

SAP

CRM

Microsoft Office

Job description

JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!

Benefits

Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off
• 12 Paid Holidays + 1 Floating Holiday
• Robust employee wellness program
• Tuition assistance program

Job Description

Primary Purpose of Role: Responsible for direct customer order management at the Indianapolis Parts Distribution Center (PDC). This position leads a team of parts order analysts and ensures compliance with business processes. This role regularly interfaces with associates at all levels in MSS, Operations, Quality, and IS&S, in addition to working directly with customers. The person in this position must have good working knowledge of SAP SD (Shipping and Distribution) and the ability to quickly analyze and articulate customer order patterns and trends, internally and externally.

• Lead, manage, support and grow a team of order analysts that would be based in both the US and India.
• Team management would include establishing and tracking goals and developing employees.
• Act as the lead MSS representative to Parts Distribution Center Operations for plant production planning.
• Develop and recommend order timing and provide prioritization scheduling for part shortages.
• Liaise with Outside North America (ONA) Sales Operation Leaders to ensure ONA demand is included in planning.
• Ensure compliance with MSS processes and procedures, Export Controls and ITAR regulations.
• Ensure that applicable North America customer order documentation is properly maintained in Allison 360 CRM and is in compliance with Information Life Cycle Management, legal requirements and export controls and ITAR regulations.
• Liaise with Quality during external audits of the PDC.
• Assist order analysts in providing information and details to customers, sales account managers, and management, as needed.
• Support and lead special projects as assigned.
• Excellent interpersonal and communication skills
• Ability to manage multiple projects and effectively prioritize tasks

Qualifications

Bachelor's degree in business administration or related field, or equivalent experience Excellent leadership and management skills, with experience in managing a team of direct reports Prefer knowledge of Allison customers and products, Global MSS and Allison Operations organization and responsibilities Experience: 5 years of professional experience required, including managing people Strong business knowledge, sales data management and analytical skills Ability to professionally handle high stress situations that may involve internal and/or external stakeholders at all levels High degree of familiarity with SAP, CRM and Microsoft Office software Comfort with public speaking, experience working with senior level management Allison Transmission

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [e-mail].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.