Senior Supervisor - Housekeeping Training

Pyramid Burlington Management; Westlake (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free Lunch in Associate Cafeteria

Free parking on-site

Tuition Reimbursement

Benchmark Hospitality hotel discounts

Job summary

Benchmark Hospitality at Deloitte University Hotel & Training Center in Westlake, TX seeks a Senior Housekeeping Training Supervisor to support the training program and quality control across the Housekeeping department. The role covers guest rooms, laundry and public spaces with a focus on standards.

You will develop staff to uphold the highest standards and efficiency, oversee onboarding, training outlines, competency, and conduct ongoing training.

Qualifications

• One-year supervisory experience in Housekeeping.
• Hospitality industry experience recommended in housekeeping operations.

Responsibilities

• Assist management in overseeing and implementing the training program in Housekeeping.
• Develop staff to maintain high standards and efficiency.
• Oversee onboarding and training programs for new hires and transfers.
• Coordinate and conduct Quality Control across Guest Rooms, Laundry and Public Space.

Skills

Supervisory experience

Hospitality knowledge

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

• Deloitte University Hotel & Conference Center - Benchmark Hospitality
• High‑end private hotel and conference center called Deloitte University. Closed to the public.
• 1,400 hotel rooms - all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social‑type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on‑site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do:

BASIC FUNCTION: The Senior Housekeeping Training Supervisor is responsible for assisting the management team in overseeing and implementing of the training program, as well as quality control efforts within all areas in the Housekeeping Department (Guest Rooms, Laundry and Public Space). Develop the staff of the housekeeping department to maintain the highest level of standards and efficiency.

Status: Full Time. Availability: Mid Shift. Occasional weekends. Pay: $23 per hour. Location: Benchmark Hospitality at Deloitte University Hotel & Training Center

ESSENTIAL FUNCTIONS:

• Ensure all Housekeeping standards are in place and quality control efforts are conducted frequently.
• Oversee and maintain the onboarding experience for new hires, transfers, and cross‑trained employees. This includes the training schedule, training packets, training outlines, competency compliance, etc.
• Ensure all employees complete all required training and classes on time and as needed.
• Maintain and update Skills Training Outlines (STO) on an ongoing basis.
• Audit and develop peer trainers through goal setting, coaching, and training sessions.
• Maintain data regarding training in Housekeeping such as required classes, cross‑trained employees, etc.
• Coordinate and facilitate Bloodborne Pathogens training for new hires and annual renewal.
• Work in various positions in Housekeeping as needed and when business levels demand it.
• Location: Benchmark Hospitality at Deloitte University Hotel & Training Center

Job Category: CareersInHotel

What are we looking for?

• One‑year supervisory experience in Housekeeping.
• One year experience in the hospitality industry required, preferably in the Housekeeping operations of a