Senior Supervisor, Gas Metering Operations

National Grid; New York (NY); On-site; USD 135,000 - 158,000; Full time

Job summary

National Grid is seeking a Senior Supervisor for Gas Meter Operations in the Downstate NY area. The role leads a diverse union workforce to ensure safe, reliable gas meter services, coordinating with multiple internal teams and external agencies to meet program commitments and safety standards.

The position emphasizes leadership, regulatory compliance, and continuous improvement, with a focus on collaboration across Gas Operations, Customer Metering Services, and Engineering.

Qualifications

• 5+ years of gas operations experience
• Strong data analysis and computer skills
• Valid driver’s license required
• Experience supervising a union workforce

Responsibilities

• Lead, coach, and engage a diverse union workforce, setting clear expectations and addressing conduct and attendance.
• Promote safety culture and accountability, enforce policies, and take corrective action when risks are identified.
• Serve as primary contact for internal and external stakeholders, ensuring timely communication and issue resolution.
• Plan, coordinate, and oversee gas meter operations programs including installation, testing, operation, repair, and maintenance of meters and related devices.
• Develop partnerships with Gas Operations, Customer Metering Services, Engineering, and other stakeholders.
• Oversee contractor, vendor, and consultant performance to align with scope and timelines.

Skills

Teamwork

Relationship building

Education

Bachelor's degree preferred

High school diploma required

Job description

Senior Supervisor, Gas Metering Operations

Every day, we deliver safe and reliable energy to homes, communities, and businesses. We are there when people need us the most, connecting them to the energy essential for their daily lives. As the pace of change in our industry and society accelerates, our expertise and proven track record uniquely position us to shape a sustainable energy future.

To be successful, we must anticipate our customers' needs, reduce the cost of energy delivery today, and pioneer the flexible energy systems of tomorrow. This requires us to deliver on our promises while continuously seeking new opportunities to grow both personally and as a business.

National Grid is hiring a Senior Supervisor for our Gas Meter Operations department. This position can be based in Brooklyn, NY.

Job Purpose

The Senior Supervisor is accountable for the safe, reliable, and efficient delivery of gas meter operations programs. This role provides visible leadership to a diverse union workforce, promotes employee engagement and accountability, and ensures work is executed in accordance with regulatory requirements, operational standards, and National Grid safety policies. The Senior Supervisor also coordinates with internal and external stakeholders to achieve program commitments, service-level expectations, and continuous improvement objectives.

Key Accountabilities

• Lead, coach, and engage a diverse union workforce by establishing clear expectations, monitoring performance, recognizing contributions, and addressing attendance, conduct, and work-standard concerns in a timely and consistent manner.
• Promote a strong culture of safety and maintain accountability for protecting employees and the public by reinforcing National Grid policies, conducting meaningful safety engagements, and ensuring timely corrective action when risks are identified.
• Serve as the primary point of contact for internal stakeholders and external agencies, providing timely communication, resolving operational issues, and ensuring service-level commitments are consistently achieved.
• Plan, coordinate, and oversee gas meter operations programs, including the installation, testing, operation, repair, and maintenance of gas meters and associated electronic instruments and devices.
• Develop and sustain effective partnerships with Gas Operations, Customer Metering Services, Engineering, and other key stakeholders to coordinate dependencies, remove barriers, and deliver program objectives.
• Oversee contractor, vendor, and consultant performance to ensure alignment with approved scope, schedules, contractual obligations, operational requirements, and expected outcomes.

Supervisory/Interpersonal- Experience Required

• Ability to work cooperatively across diverse teams.
• Building and maintaining a network of relationships.

Qualifications

• Bachelor's degree preferred, high school diploma required
• 5+ years of related work experience in gas operations required
• Strong technical proficiency in gas meter testing and measurement preferred
• Solid understanding of tools and testing equipment utilized for gas meter testing required
• 5+ years of experience in leading a team involved in transactional operations services required
• Strong operations experience supervising local union employees
• Proficiency in using computers and data analysis, and familiarity with various Microsoft applications required
• Valid driver's license required

More Information

#LI-Onsite

#LI-STR1

Downstate NY Salary: $135,000 - $158,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.