Senior Supervisor - FLL Airport

PrimeFlight Aviation Services; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision, and life保险

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in Fort Lauderdale is seeking a Senior Supervisor to lead airport operations, manage multiple teams, and drive timely, safe service for passengers.

You will partner with airline partners and airport authorities, implement improvements, monitor compliance with safety standards, and develop staff through coaching and training. This role demands strong leadership and a customer-centric mindset in a fast-paced environment.

Qualifications

• 5 years of management experience
• 3+ years aviation/distribution experience
• Proficient in Word, Excel, PowerPoint, Outlook
• Effective communication in English
• Able to pass background check and drug screen
• Flexibility to work varied shifts including nights, weekends, and holidays

Responsibilities

• Ensure the efficient and safe operation of airport services and adherence to safety protocols
• Provide guidance, mentoring, and coaching to supervisors
• Monitor and manage staff schedules and workload
• Conduct regular departmental meetings to align goals and updates
• Collaborate with airport departments to resolve operational challenges
• Train and onboard new supervisors on policies and procedures
• Conduct performance evaluations and provide feedback
• Maintain records of attendance, evaluations, and incidents
• Handle escalated customer inquiries with exceptional service
• Identify and implement process improvements to increase efficiency
• Assist in budget preparation and cost control
• Ensure equipment and vehicles are maintained
• Manage inventory and supplies
• Ensure security procedure compliance and report incidents
• Participate in emergency response and crisis management
• Promote safety culture and encourage reporting of hazards
• Stay updated on industry developments and best practices
• Serve as liaison to senior management with performance updates and recommendations
• Exemplify PrimeFlight customer service and safety standards
• Perform additional duties as assigned

Skills

Management experience

Aviation/distribution

MS Office proficiency

English communication

Background check clearance

Shift flexibility

Tools

Word

Excel

PowerPoint

Outlook

Job description

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY

The Senior Supervisor is a critical leadership role that oversees all aspects of airport operations to ensure a seamless experience for passengers. This position involves managing and guiding multiple teams, strategizing operational improvements, and maintaining compliance with aviation regulations and safety standards. You will be responsible for implementing effective procedures, addressing complex logistical challenges, and ensuring consistent customer satisfaction. You will play a key role in staff development, conducting training sessions, and fostering a positive work environment. Additionally, you will work with airline partners, airport authorities, and other stakeholders to optimize service delivery and operational efficiency.

RESPONSIBILITIES

• Ensure the efficient and safe operation of airport services, adhering to all safety regulations and protocols
• Provide guidance, mentoring, and coaching to supervisors, fostering a culture of continuous improvement
• Monitor and manage staff schedules, workload, and assignments to optimize resource allocation
• Conduct regular departmental meetings to communicate goals, expectations, and updates on airport operations
• Collaborate with other airport departments to coordinate activities and resolve operational challenges
• Train and onboard new supervisors, ensuring they are well-versed in company policies and procedures
• Conduct performance evaluations for supervisors and provide constructive feedback for their development
• Maintain accurate records of attendance, performance evaluations, and incident reports for the team
• Handle escalated customer inquiries and complaints, striving for exceptional service and resolution
• Enforce company policies, procedures, and standards, addressing any non-compliance issues promptlyIdentify areas for process improvement and implement efficiency-enhancing measures
• Assist in budget preparation and cost control efforts for the department
• Ensure that all equipment and vehicles are properly maintained and serviced to prevent downtime
• Manage inventory levels and reorder supplies as needed to support airport operations
• Monitor compliance with security procedures and report any security incidents or breaches
• Participate in emergency response and crisis management activities as required
• Promote a culture of safety and encourage team members to report safety concerns and hazards
• Stay informed about industry developments and best practices to continuously improve airport operations
• Serve as a key point of contact for senior management, providing updates on department performance, challenges, and recommendations for improvements
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• 5 years of management experience
• 3 or more years of experience in aviation/distribution
• Intermediate/Highly proficient in Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, computers, and mobile devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• May need to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to biohazards and/or chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers
• Specific vision abilities required for this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.