Senior Stylist & Client Experience Leader

Free People; Buffalo (NY); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Free People in Buffalo, NY is seeking a Senior Stylist to support leadership in elevating the customer experience and building lasting connections with clients. You will style customers, educate on outfits, and contribute to a unique in-store environment while supporting store operations and goals.

You will lead by example in relationship building, offer personalized service, and collaborate with the team to drive sales.

Qualifications

• Love for the FP brand.
• Experience in customer service and clienteling.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Responsibilities

• Act as a brand representative reflecting URBN values and create an engaging in-store experience.
• Build lasting client relationships through personalized service and recommendations.
• Drive omni‑channel awareness by using technology to share events and offers.
• Lead by example in styling and mentoring the Stylist team to elevate outfitting confidence.
• Partner with store leadership to meet sales goals and implement service strategies.
• Maintain a visually compelling store aligned with brand standards and support weekly objectives.

Skills

Customer service

Clienteling

Team player

Flexible hours

Job description

Free People in Buffalo, NY is seeking a Senior Stylist to support leadership in elevating the customer experience and building lasting connections with clients. You will style customers, educate on outfits, and contribute to a unique in-store environment while supporting store operations and goals.

You will lead by example in relationship building, offer personalized service, and collaborate with the team to drive sales.