Senior Student Support Case Worker

Child & Family Services; New Bedford (MA); On-site; USD 3,444,000 - 3,995,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid time off

Job summary

Child and Family Services, Inc. is seeking a Senior Success Coach to provide intensive case management for youth and families in New Bedford public middle schools. The role is full-time (40 hours/week) and embedded in schools, reporting to the ASPIRE Program Director with a support team.

Responsibilities include intake, needs assessment, service planning, advocacy, psychoeducation, and collaboration with families, school staff, and community partners to coordinate resources and monitor outcomes.

Qualifications

• Master’s level degree in Counseling, Social Work, Psychology, or a related field.
• Experience working directly with youth, families, and substance use issues.
• Ability to work with culturally diverse populations.

Responsibilities

• Provide a safe, welcoming, and clean environment for clients and families.
• Collaborate with team members, clients, and families to implement person-centered and family-centered care.
• Conduct intake interviews, needs assessments, and develop service plans.
• Provide psychoeducation and advocacy as appropriate.
• Hold case management meetings with parents/caregivers to discuss progress and update plans.
• Maintain thorough documentation of meetings, releases, referrals, and communications.
• Advocate for youth and families and design individualized youth development strategies.
• Develop and maintain long-term relationships with families and identify community resources.

Skills

Cultural competency

Case management

Trauma-informed care

Advocacy

Psychoeducation

Education

Master's degree in Counseling, Social Work, Psychology, or related field

Job description

Job Details

Location: Normandin Middle School - New Bedford, MA 02745
Education Level: Master's Degree
Salary Range: $25.00 - $29.00 hourly

Summary

The Senior Success Coach position is designed to provide intensive case management through the utilization of an array of evidence-based, culturally competent, person-centered, and family centered services, individual mentoring, psychoeducational programming, care coordination, and other family support. This position is full‑time, 40 hours per week, embedded in New Bedford public middle schools. The person holding this position reports directly to the ASPIRE Program Director and is supported by a bachelor’s level Success Coach.

Job Responsibilities & Essential Functions

• Provide a safe, welcoming, and clean environment for our clients and families
• Work in collaboration with team members, clients, and families to implement person-centered and family-centered, recovery-oriented, evidence-based and trauma-informed care
• Perform intake interviews, needs assessments, and individual service planning
• Provide psychoeducation and advocacy as appropriate
• Conduct case management meetings regularly with parents/caregivers and other stakeholders to discuss progress toward client-centered goals and to modify individual service plans as needed
• Maintain proper and complete documentation of meetings, releases, communication, referrals, and other paperwork
• Provide advocacy on behalf of the youth and their family
• Design and implement individualized youth development strategies to ensure that recommended support services are provided in a logical, timely, and effective manner
• Develop and maintain mutually respectful long-term relationships with families
• Identify resources in partnership with youth and families, establishing a referral system among community agencies and resources, and supporting youth and families in accessing these resources
• Prepare and submit monthly and quarterly data
• Conduct community outreach by planning and executing social and educational events and outings
• Visit the homes of participating families as appropriate
• Coordinate with the school to ensure educational requirements are being met
• Utilize evidence-based interventions, including motivational interviewing skills to empower clients and families with improving their overall health and wellness
• Monitor and track appropriate outcome measures
• Maintain case record expectations as required by the agency, funding sources, and accreditation authorities

Cultural Competency Qualifications

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

A minimum of a Master’s level degree in Counseling, Social Work, Psychology, or a related field is required along with experience working directly with youth, families, and substance use issues. In addition, the ability to work with culturally diverse populations.

Benefits

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Language Differential

$1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Equal Employment Opportunity Statement

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex (including gender identity, sexual orientation, and pregnancy), disability status, protected veteran status, or any other characteristic protected by law.