Senior Strategic Client Success Manager

Veradigm; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Veradigm is seeking an Expert Client Success Manager to advocate for clients and maximize adoption, expansion, and retention of Veradigm solutions. You will partner with clients and internal teams to align strategic roadmaps with operational delivery, driving measurable outcomes through dashboards, reviews, and proactive issue resolution.

In this senior role you will lead complex cross-functional collaborations, support quarterly business reviews, and mentor other Client Success Managers to

Qualifications

• Bachelor’s Degree or equivalent technical/business experience required.
• 7+ years relevant work experience; 2-3 years at Senior level or equivalent experience preferred.
• Experience with risk adjustment, CMS, and healthcare industry processes.

Responsibilities

• Serve as the primary operational contact point with the client to ensure an extraordinary Veradigm experience.
• Leads complex collaborations of client and Veradigm teams to ensure alignment and action plans.
• Maintains internal client updates using Client Health Dashboards and reporting mechanisms.
• Creates/maintains executive dashboards for monthly operational reviews.
• Facilitates strategic roadmap planning aligning Veradigm releases with client priorities.
• Ensures oversight of complex Veradigm Services Initiatives and regulatory preparedness.
• Delivers client communications on business-impacting items including release plans and outages.
• Identifies opportunities for optimizations and educational opportunities for clients.
• Supports client participation in Voice of Customer processes and growing reference accounts.
• Participates in client Quarterly Business Reviews (QBRs) and provides consultative insights.
• Provides guidance to less experienced Client Success Managers.

Skills

Client management

Stakeholder coordination

Executive dashboards

QBR participation

Mentoring

Strategic planning

Healthcare knowledge

Education

Bachelor’s degree

Job description

Veradigm is seeking an Expert Client Success Manager to advocate for clients and maximize adoption, expansion, and retention of Veradigm solutions. You will partner with clients and internal teams to align strategic roadmaps with operational delivery, driving measurable outcomes through dashboards, reviews, and proactive issue resolution.

In this senior role you will lead complex cross-functional collaborations, support quarterly business reviews, and mentor other Client Success Managers to