Senior Strategic Client Success Manager

Veradigm®; Raleigh (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Veradigm in Raleigh, NC seeks a seasoned Client Success Manager to serve as the primary operational contact for complex client engagements, ensuring an extraordinary experience with Veradigm products and services.

You will lead cross-functional teams, manage strategic roadmaps, oversee initiatives, and drive client growth, satisfaction, and regulatory readiness through data-driven updates and proactive communication.

Qualifications

• Bachelor's degree or equivalent technical/business experience.
• 10+ years relevant work experience; 2-3 years at Expert level.
• Strategic thinking and thought leadership.
• Client health awareness & management.
• Client advocacy.
• Veradigm market and product awareness.
• Client expectations management.
• Initiative.
• Analytical proficiency.

Responsibilities

• Leads highly complex collaborations of client and Veradigm teams to ensure alignment and action plans.
• Maintains internal client updates using Client Spotlight and required reporting mechanisms.
• Creates/maintains client facing executive dashboard for monthly operational review.
• Facilitates Strategic Roadmap Planning for current and future projects aligning releases with client priorities.
• Ensures oversight, visibility, and tactical coordination of Veradigm Services Initiatives.
• Ensures client regulatory preparedness as it relates to Veradigm solutions.
• Delivers client communications on business-impacting items including release plans and outages.
• Identifies opportunities for solution optimizations and education.
• Supports client participation in Voice of Customer processes (KLAS/CSAT) and improvement action plans.
• Identifies and grows reference accounts and shares client success stories.
• Participates in client Quarterly Business Reviews (QPRs).
• Provides consultative insights into the client growth plan.
• Resolves highly complex financial or contractual disputes, including concessions and unfunded requests.
• Drives conflict resolution on non-disputed A/R issues with finance.
• Drives client prioritization with escalated issues.
• Mentors less experienced Client Success Managers.

Skills

Strategic Thinking

Client Health Awareness

Client Advocacy

Veradigm Market Awareness

Client Expectations Management

Initiative

Analytical Proficiency

Education

Bachelor's degree or equivalent

Job description

Veradigm in Raleigh, NC seeks a seasoned Client Success Manager to serve as the primary operational contact for complex client engagements, ensuring an extraordinary experience with Veradigm products and services.

You will lead cross-functional teams, manage strategic roadmaps, oversee initiatives, and drive client growth, satisfaction, and regulatory readiness through data-driven updates and proactive communication.