Senior Strategic Client Services Lead

Cigna Health and Life Insurance Company

Houston (TX)

On-site

USD 70,000 - 100,000

Full time

5 days ago

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Job summary

Cigna Healthcare in Houston, TX is seeking a Sales Client Account Support Senior Analyst to input professional support for a designated book of business. You will manage client and broker inquiries, deliver service plans, and support account retention with proactive issue resolution.

The role emphasizes cross-functional collaboration, root cause analysis, and timely communication under tight deadlines. Bachelor's degree or 3–5 years in related field preferred, with licensed Texas Life & Health

Qualifications

Bachelor/Associate’s degree in a related field preferred or 3–5 years of related experience.
Active Texas Life & Health License or obtain after hire.
Experience in sales operations, service and sales support.
Strong analytical and problem-solving skills.

Responsibilities

Serve as primary point of contact for a designated book of business and service excellence for clients and broker partners.
Coordinate with manager to meet clients' needs and address risks.
Attend local market client/broker meetings.
Perform day-to-day Client Account Support tasks with guidance from senior team members.
Build strong client/broker relationships and educate on products as required.