Senior Strategic Account Manager

Jobtailor

Massachusetts

On-site

USD 140,000 - 170,000

Full time

9 days ago

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Job summary

Videa seeks a senior strategic accounts leader to own end-to-end relationships with a small portfolio of DSO partners. You will build long-term account strategies, deepen trust, and position Videa as an indispensable partner.

You will represent the roadmap to customers and drive retention, adoption, and expansion in collaboration with the CRO. You will establish executive reviews, governance, and reporting on account health, and coordinate cross-functionally with Engineering, Product, Finance,

Qualifications

7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or similarly regulated, multi-stakeholder environment.
Demonstrated ability to turn around a stalled or underperforming account and explain what changed and why.
Program and project management discipline.
Executive presence with C-suite sponsors and frontline practitioners.
Commercial fluency and comfort partnering on contract terms and revenue outcomes.
Track record of building structure and discipline into relationships or processes.
Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases is a bonus.
Background in management consulting, business operations, or program leadership is a bonus.
Track record of earning trust with technical and clinical stakeholders is a bonus.
Must be authorized to work in the United States

Responsibilities

Own end-to-end relationships and account strategy for a small portfolio of strategic DSO partners
Build long-term account strategies to deepen trust, expand adoption, and position Videa as an indispensable partner
Represent strategic accounts internally at the executive level
Represent Videa's roadmap and priorities to customers
Own account commercial health, including retention, adoption, and expansion, in partnership with the CRO
Translate contractual commitments into shared execution plans and hold Videa and customers accountable
Identify and help develop growth opportunities within accounts
Run the internal operating rhythm aligning Engineering, Product, and Clinical
Establish executive business reviews, account plans, and reporting on account health
Build the playbook and governance model for Videa's strategic accounts function
Partner with the CEO, CRO, Product, Engineering, Finance, and Clinical teams

Skills

Account Strategy

Project Management

Contract Negotiation

Data Analysis

Performance Reporting

Job description

Own end-to-end relationships and account strategy for a small portfolio of strategic DSO partners
Build long-term account strategies to deepen trust, expand adoption, and position Videa as an indispensable partner
Represent strategic accounts internally at the executive level
Represent Videa's roadmap and priorities to customers
Own account commercial health, including retention, adoption, and expansion, in partnership with the CRO
Translate contractual commitments into shared execution plans and hold Videa and customers accountable
Identify and help develop growth opportunities within accounts
Run the internal operating rhythm aligning Engineering, Product, and Clinical
Establish executive business reviews, account plans, and reporting on account health
Build the playbook and governance model for Videa's strategic accounts function
Partner with the CEO, CRO, Product, Engineering, Finance, and Clinical teams

Requirements

7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi-stakeholder environment
Demonstrated ability to turn around a stalled or underperforming account and explain what changed and why
Program and project management discipline
Executive presence with C-suite sponsors and frontline practitioners
Commercial fluency and comfort partnering on contract terms and revenue outcomes
Track record of building structure and discipline into relationships or processes
Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases is a bonus
Background in management consulting, business operations, or program leadership is a bonus
Track record of earning trust with technical and clinical stakeholders is a bonus
Must be authorized to work in the United States

Core Competencies

Demonstrates expertise in managing executive-level customer relationships within enterprise SaaS and health tech environments, focusing on account strategy, retention, and expansion. Proven ability to build trust and collaborate with cross-functional teams to drive commercial outcomes and operational excellence.

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