Senior Store Manager - Dolphin Mall

Nike; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Senior Store Manager in Miami, Florida. As the Head Coach, you will inspire your team to deliver excellent customer service and drive store growth. Your expertise in retail operations and people leadership will be crucial in achieving sales goals while fostering a positive team culture. Enjoy benefits like medical insurance, a 401(k) plan, and discounts on Nike products.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid time off

Discounts on Nike and affiliated brands

Qualifications

• Minimum of six years of customer-facing retail or hospitality experience.
• Minimum of four years of store management experience.

Responsibilities

• Lead your team with enthusiasm and passion for NIKE products.
• Achieve sales, service, and operational goals while maintaining safety standards.
• Manage store operations, including P&L, labor, expenses.

Skills

Customer Service

Conflict Resolution

People Leadership

Tools

Microsoft Office

Job description

Join to apply for the Senior Store Manager - Dolphin Mall role at Nike

Location: Miami, Florida

Employment Type: Full Time – 34-40 hours per week, including nights and weekends

Behind every great team is a great coach. That’s why when you join us as a Store Manager, we refer to you as a Head Coach.

Join the NIKE Team as a Store Manager

As a Nike Store Manager, you’re the face of NIKE. You will manage high-volume, fast-paced environments, guiding your team to deliver excellent customer service and drive store growth. Your passion for sport and customer service will help bring the NIKE brand to life for customers and the community.

You will lead, coach, and inspire your team to create positive customer experiences, foster inclusivity, and support community partnerships. Your retail expertise will be key in executing store strategies, managing budgets, and achieving sales and operational goals.

Qualifications

• Minimum of six years of customer-facing retail or hospitality experience
• Minimum of four years of store management experience
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership
• Proficient in Microsoft Office and retail business systems
• Ability to stand for extended periods, bend, squat, reach, and climb ladders with or without accommodations
• Strong conflict resolution and employee coaching skills
• Availability to work weekends, nights, and holidays as needed

Responsibilities

• Lead your team with enthusiasm and passion for NIKE products and services
• Achieve sales, service, and operational goals while maintaining safety standards
• Foster a high-performing, engaged team culture with recognition and rewards
• Manage store operations, including P&L, labor, expenses, and brand initiatives
• Collaborate with district partners on enterprise initiatives

Benefits

• Medical, dental, and vision insurance
• Health Savings Accounts and Flexible Spending Accounts after 12 months
• 401(k) plan, employee assistance, and development programs
• Paid time off and holiday pay
• Discounts on Nike and affiliated brands
• Stock purchase plan options

NIKE is committed to diversity and equal opportunity. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.