Senior Store Manager

Ergon, Inc.; Memphis (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Health insurance

Life insurance

Disability insurance

Dental

Vision

Holiday pay

Personal & sick pay

Maternity/paternity leave

Job summary

Crafco, Inc. is seeking a Senior Store Manager at our Memphis supply center in Tennessee. You will oversee manufacturing and production operations, drive sales growth, and ensure a safe, efficient, and welcoming customer experience.

The role requires hands-on leadership, mentorship of staff, and collaboration with Operations and Sales leadership to meet store goals. Experience in retail or operations management, strong communication, and familiarity with ERP and Office software are preferred.

Qualifications

• Minimum of 3 years in retail, sales, or operations management with supervisory experience.
• High school diploma or GED required; college or technical education desirable.

Responsibilities

• Lead and manage store operations, ensuring efficient workflows, inventory accuracy, and adherence to company standards.
• Oversee supply center manufacturing and production operations.
• Develop and mentor employees, fostering a high-performance culture and providing training for career growth.
• Ensure an outstanding customer experience through proactive service, relationship building, and problem resolution.
• Maintain store merchandising, cleanliness, and inventory levels to optimize sales and efficiency.
• Monitor and analyze store performance metrics and address gaps and opportunities.
• Collaborate with Territory Managers to drive sales and implement business development strategies.
• Communicate company initiatives, policies, and procedural changes with staff.
• Ensure compliance with safety, loss prevention, and regulatory requirements.

Skills

Retail operations management

Team leadership

Customer service

Communication

Strategic planning

Education

High school diploma or GED

Tools

Microsoft Office

ERP systems

Job description

Crafco, Inc. is seeking a Senior Store Manager at our Supply Center in Memphis, TN.

Crafco Supply Centers are manufacturing & retail stores that make and sell pavement preservation materials and equipment for crack sealing, pothole patching, sealcoating and more. The Sr. Store Manager is responsible for overseeing all aspects of a Crafco Supply Center facility including manufacturing and production, ensuring sales growth, operational efficiency, and a superior customer experience. This role requires a hands-on leader who can manage daily operations, develop and mentor employees, and drive business performance. The Sr. Store Manager collaborates with Operations and Sales leadership to align store-level goals with company objectives while fostering a culture of accountability and excellence. The Sr. Store Manager oversees all personnel, and ensures their proper training, maintains the facility and equipment used for sales, rentals and manufacturing operations, ensures the proper flow of information, and compliance with regulatory and safety requirements. Responsible for the management of all personnel and effectively supplying, warehousing, and manufacturing quality products and services, on time, at the lowest possible cost while maintaining a high level of safety, tidiness and good relations with employees, vendors, and customers.

This position offers a competitive salary with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Vision, Holiday, Personal & Sick pay, Maternity/Paternity leave and more!

Key Responsibilities:

• Lead and manage store operations, ensuring efficient workflows, inventory accuracy, and adherence to Crafco standards.
• Oversight as Store Manger of supply center manufacturing and production operations.
• Develop and mentor employees, fostering a high-performance culture and providing training to support career growth.
• Ensure an outstanding customer experience through proactive service, relationship building, and problem resolution.
• Maintain store merchandising, cleanliness, and inventory levels to optimize sales and operational efficiency.
• Monitor and analyze store performance metrics, taking action to address gaps and opportunities.
• Identify opportunities to drive sales, and collaborate with Territory Managers to implement business development strategies
• Partner with corporate leadership to communicate company initiatives, policies, and procedural changes.
• Ensure compliance with safety, loss prevention, and regulatory requirements.

Qualifications & Skillset:

• Experience: Minimum of 3 years in retail, sales, or operations management with supervisory experience. Experience in pavement, bridge maintenance, or equipment supply industry or related fields such as construction, asphalt, concrete, or chemicals preferred.
• Education: High school diploma or GED required; additional college or technical education is desirable.
• Technical Skills: Proficiency in Microsoft Office and have knowledge with ERP systems.
• Customer Focus: Ability to address customer needs and resolve issues efficiently.
• Communication: Strong verbal and written communication skills to interact with employees, vendors, and customers.
• Leadership: Hands-on management experience with a focus on team development and performance accountability.
• Regulatory & Industry Knowledge: Knowledge or experience with pavement preservation materials, as well as understanding regulations, warehousing operations, shipping, purchasing, and health, safety, and environmental requirements.
• Misc/Other: Able to work occasional overtime or Saturday hours, as needed. Ability for local travel, if needed.

About Crafco, Inc.:

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:

www.crafco.com

https://ergon.com/sustainability

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test and background check.