Store Manager

Ergon, Inc.; Akron (OH); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Profit Sharing

Matching 401(k)

Health insurance

Life insurance

Disability insurance

Dental

Vision

Holiday

Personal & Sick pay

Maternity/Paternity leave

Job summary

Crafco, Inc. in Akron, OH is seeking an experienced Store Manager to lead our equipment and supply center.

You will recruit and coach staff, manage day-to-day operations, oversee inventory, and ensure safety and regulatory compliance while delivering excellent customer service.

The role offers a competitive salary and a comprehensive benefits package including profit sharing, 401(k) matching, health and more.

Qualifications

• Minimum 3-5 years supervision or management experience in customer facing environment.
• Supervision experience in a related retail or customer-facing environment, preferred
• High School Diploma or GED required - additional college / technical school education desirable

Responsibilities

• Build a dynamic team and a positive culture at the Supply Center
• Train and lead staff to provide exceptional customer experiences
• Promote positive employee relations with staff, customers, visitors and vendors
• Supervise and review personnel including performance evaluations, work related tasks, and identifying tasks during slow times
• Manage inventory cycle counts and investigate, determine, and resolve inventory discrepancies
• Oversee inventory with corporate purchasing department for raw materials, parts and materials, and equipment stock for sale
• Participate in monthly safety and operations meetings speaking on overall performance of your Supply Center
• Accurately enter all work orders, inventory and warranty information and maintain files on all repairs
• Understand all production processes and be able to fill in as needed
• Oversee timely outbound shipments, assist as needed in preparing items for shipment, and contacting freight companies
• Learn and be able to perform general maintenance and troubleshooting on pumps and other equipment used in sealcoating and other manufacturing processes
• Implement and execute additional duties and responsibilities as assigned by corporate management, as needed, at the Supply Center

Skills

Supervision

Leadership

Customer service

Communication

Office software

POS systems

Driver's license

Multi-tasking

Safety compliance

Education

High School Diploma or GED

College/Technical education desirable

Tools

Microsoft Office

Point of Sale systems

Job description

Crafco, Inc. has an opening for a Store Manager at our equipment and supply center store in Akron, OH.

Seeking an experienced leader and dynamic team-builder to manage our Akron, OH location! Crafco Supply Centers are retail and manufacturing stores that make and sell pavement preservation materials and equipment for crack sealing, pothole patching, sealcoating and more. The Store Manager is responsible for building a dynamic team and creating a positive, customer-focused culture. The Store Manager oversees all personnel, and ensures their proper training, maintains the facility and equipment used for sales, rentals and manufacturing operations, ensures the proper flow of information, and compliance with regulatory and safety requirements. Effectively responsible for the management of all personnel, assisting with day-to-day operations, and effectively supplying, warehousing, and manufacturing quality products and services, on time, at the lowest possible cost while maintaining a high level of safety, tidiness and good relations with employees, vendors, and customers.

This position offers a competitive salary with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Vision, Holiday, Personal & Sick pay, Maternity/Paternity leave and more!

General Supervision Duties:

• Build a dynamic team and a positive culture at the Supply Center
• Train and lead staff to provide exceptional customer experiences
• Promote positive employee relations with staff, customers, visitors and vendors
• Supervise and review of personnel including performance evaluations, work related tasks, and identifying tasks during slow times
• Manage inventory cycle counts and investigate, determine, and resolve inventory discrepancies
• Manage and oversee inventory with corporate purchasing department for raw materials, parts and materials, and equipment stock for sale
• Participate in monthly safety and operations meetings speaking on overall performance of your Supply Center
• Accurately enter all work orders, inventory and warranty information and maintain files on all repairs
• Understand all production processes and be able to fill in as needed
• Oversee timely outbound shipments, assist as needed in preparing items for shipment, and contacting freight companies
• Learn and be able to perform general maintenance and troubleshooting on pumps and other equipment used in sealcoating and other manufacturing processes
• Implement and execute additional duties and responsibilities as assigned by corporate management, as needed, at the Supply Center

Safety & Compliance Duties:

• Represent Crafco during agency compliance visits and audits including OSHA, EPA, fire, insurance, and others
• Assure implementation of safety and regulatory compliance programs and personnel are appropriately trained
• Set example of personal behavior that follows all applicable company, state and federal regulations
• Identify and remove all potential job hazards
• Assist with safety programs, perform and monitor safety compliance, attend monthly corporate safety meetings, help coordinate trainings, promote hazard prevention through regular observation, encourage safe behavior throughout the branch

Equipment and Rental Duties:

• Oversee equipment service center to ensure rental equipment is serviced and prepared for customer rental at all times
• Assist the mechanic or service associate to issue quotes for repair estimates, obtain work approvals, and facilitate service work
• Maintain accurate records for: work orders, warranty information, rental contracts, inspections, customer insurance information, and current location of units assigned to your site
• Coordinate delivery and pick up of equipment, as needed

Qualifications:

• Minimum 3-5 years supervision or management experience in customer facing environment
• Supervision experience in a related retail or customer-facing environment, preferred
• High School Diploma or GED required - a dditional college / technical school education is desirable
• Ability to build and lead teams to work together and accomplish goals
• Maintain and encourage professionalism and positive staff morale
• Ability to make sound business decisions
• Valid US driver's license with a clean driving record
• Computer proficiency with Microsoft Office applications and Point of Sale systems
• Possess strong verbal and written communication skills
• Must have the ability to work flexible schedules, including holidays, weekends, and overtime, as needed
• Work with a sense of urgency, multi-task, and be solutions-oriented
• Coachability, willingness to learn and work in a variety of roles
• Adaptability to interact professionally with various personalities and positions
• Knowledge of D.O.T. regulations, warehousing operations, shipping, and purchasing, health, safety, and environmental regulations and requirements a plus
• Must meet physical requirements of the role including but not limited to; standing for long periods of time, carrying, lifting and/or moving up to 50 lbs, and working outside of facility in potentially adverse weather conditions

About Crafco, Inc.:

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:

www.crafco.com

https://ergon.com/sustainability

Contact us to see if you can be a part of our TEAM.

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test and background check.