Senior Store Experience Lead - Luxury Resale

Rebag; Boca Raton (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Rebag is seeking a Sr. Store Experience Lead to drive the in-store resale journey, build customer relationships, and lead the sales team. You will mentor peers, present product benefits, and ensure smooth end-to-end transactions while maintaining peak store standards.

You will work weekends/evenings, stay energetic and organized, and contribute to a sustainable luxury shopping experience that aligns with Rebag's brand and growth goals.

Qualifications

• Team-oriented with ability to work cross-functionally.
• Strong organization and time management skills.
• Experience with multiple systems and CRM tools.
• Passion for fashion, sustainability, and resale.
• Excellent communication and relationship-building abilities.
• Comfortable presenting and teaching others about products.

Responsibilities

• Welcome customers and craft a memorable resale journey.
• Identify objections and educate customers on financing and pricing.
• Coordinate all seller transactions through closing and payment receipt.
• Contribute ideas to improve sales, trade experience, and back-end processes.
• Demonstrate deep knowledge of Rebag products and services.
• Keep CRM up-to-date with customer interactions for rapport building.
• Ensure opening and closing procedures meet standards.
• Assist leadership in training the sales team for best-in-class service.
• Lead the sales team to achieve monthly quotas.
• Support other tasks with attention to detail and accuracy.

Skills

Teamwork

Time management

Cross-functional

Sales & customer focus

Communication

Tech savvy

Resale industry knowledge

Job description

Rebag is seeking a Sr. Store Experience Lead to drive the in-store resale journey, build customer relationships, and lead the sales team. You will mentor peers, present product benefits, and ensure smooth end-to-end transactions while maintaining peak store standards.

You will work weekends/evenings, stay energetic and organized, and contribute to a sustainable luxury shopping experience that aligns with Rebag's brand and growth goals.