Senior Statistical Clerk (JR232820)

Montefiore Hudson Valley Collaborative; City of Yonkers (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Montefiore Medical Center in Yonkers seeks a Senior Statistical Clerk to serve as a liaison between laboratories and clinics, handling 200+ accounts and 8000 calls monthly. The role requires strong communication, LIS proficiency, and knowledge of laboratory operations.

Training in EPIC/Beaker and Cisco is highlighted. The position is based in a Yonkers call center with overnight hours, supporting critical value reporting and sample logistics.

Qualifications

• High School Diploma or GED required.
• At least 1 year of work experience.
• Familiarity with laboratory and clinical information systems.
• Understanding of medical terminology required.
• Excellent communication and organizational skills.

Responsibilities

• Telephone and respond to calls per lab reporting requirements.
• Maintain confidentiality per HIPAA guidelines.
• Assist with reporting using LIS and printers/faxing.
• Coordinate specimen collection, handling and transport.
• Provide accurate information to clients and clinical staff.
• Triaging issues related to specimen workflows and turnaround times.
• Support ordering, collection and transport of specimens.
• Communicate with reference labs on ETA and specimen integrity.

Skills

Communication

Problem solving

Lab logistics

Laboratory medicine knowledge

Education

High School Diploma/GED

Associate’s Degree preferred

Tools

EPIC/Beaker

Cisco

Job description

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

Montefiore Medical Center's Department of Pathology operates the most technologically advanced diagnostic systems, analyzing approximately three and a half million specimens per year. Our laboratories provide a wide range of testing services to patients.

The Senior Statistical Clerk serves as a direct liaison between the laboratories and MMC clinics, physician offices, nursing homes, reference laboratories and other healthcare facilities. Customer engagement for 200 + Montefiore and private accounts. Handle 8000 inbound and outbound calls per month. Facilitate/address customer requests and questions. Use scripts to communicate with clients.
Direct liaisons providing high quality of service to clients providing clients with:

• Patient Resulting Reports
• Communicating All Critical Results Within 30 Minutes of Resulting Out On Comm Log
• Updates, Changes and Communication Affecting Workflows
• Dispatch of Logistics for Special Specimen Pick Ups
• Guidance on Collection Tubes and Necessary Packaging
• Assist Esoteric laboratories with facilitating communication with clinical personnel for necessary documentation required to send out a specimen
• Skills include effective and professional communication, knowledge of EPIC/Beaker and Cisco. Ability to problem solve, collaborate with lab, leadership and logistics. Knowledge of laboratory medicine.

Responsibilities

• Telephone critical value reports within regulatory requirements for all 5 MMC hospitals, outpatient facilities & ED's. Understands policy and procedures for contacting appropriate personnel if critical value cannot be reported to appropriate ordering unit
• Answer incoming laboratory telephone calls in a pleasant and professional manner. Avoid placing caller on hold for extended period of time
• Use all aspects of lab reporting system, including sending reports to remote printers and faxing
• Maintain strict confidentiality according to HIPPA guidelines
• Accept and expedites STAT pick up requests and courier requests
• Rapidly and accurately transfers calls to other laboratory departments assuring the caller's identity and request are communicated to the person accepting the call (warm transfer)
• Access and communicate patient reports, specimen handling and other information routinely requested by clients
• Triaging problem/resolution as it relates to specimens. This includes but is not limited to specimen location, turnaround time for results as well as add on requests
• Provide assistance on ordering, collection and transporting specimens
• Communicate with various reference labs on their ETA & specimen integrity for add on requests
• Must complete LIS (Laboratory Information System) training in order to gain access to the LIS to report critical values and have access to patient information

Requirements

• High School Diploma/GED required; Associate’s Degree preferred
• A minimum 1 year work experience required
• Ability to use laboratory and clinical information, computers, and ability to operate and maintain label printers
• Understanding of medical terminology required
• Good communicational and organizational skills required

This position is located in the Yonkers call center in Yonkers. The hours are 12:00am - 8:30am Sundays and Mondays.