Senior Station Manager (Fulfillment & Operations)

Amazon Inc.; Plymouth (MA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on payments

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a seasoned Delivery Station Leader in Plymouth, MA to direct safety, quality, and performance across all delivery station operations. You will drive lean improvements, set expectations for Ops Managers, and manage DSP relationships in a 24/7 environment, delivering on business goals while developing talent and sharing best practices across the network.

Ideal candidates bring 7+ years of frontline management in logistics, strong data analytics, and a proven

Qualifications

• Bachelor's degree or equivalent.
• 7+ years' direct management experience in logistics, fulfillment, or distribution.
• Demonstrated track record of delivering performance and financial results under pressure.
• Experience with performance metrics and lean techniques.
• Experience with full lifecycle staffing (interviews, hiring, performance, promotions, terminations).
• Strong analytical capability; able to dig into data and solve problems.
• Excellent communication skills (local language and English).
• Experience managing third party resources on a regional/national scale.
• Experience managing contingent workforce during peak seasons.
• Willing to work varying hours including overnights, weekends, and holidays.

Responsibilities

• Oversees safety, quality, performance, and people development for all delivery station operations.
• Drives vision for the station team and implements lean initiatives to exceed business plans.
• Solves gaps between current performance and goals.
• Sets requirements and expectations for Operations, Area, and Shift Managers; measures performance and accountability.
• Manages delivery to customers 24/7 and relationships with multiple DSPs.
• Presents operational metrics to senior leadership regularly.
• Hires and develops talent; creates a site talent plan and succession strategy.
• Leverages managers to generate ideas and develop improvement plans for the function.
• Fosters engagement and shares best practices across departments and shifts.
• Collaborates with Transport, DSP Management, Finance, Loss Prevention, IT, HR, and Engineering to secure support.

Skills

Communication skills

Analytical thinking

Lean techniques

Performance metrics

Staffing lifecycle

Third-party resources management

Contingent workforce management

Variable hours flexibility

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Job ID: 10483995 | Amazon.com Services LLC

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• Bachelor's degree or equivalent
• 7+ years' direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)
• Experience managing third party resources on a regional/national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MA, Plymouth - 135,000.00 - 182,700.00 USD annually

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.