Senior Staff TPM

Socket.dev; Mountain View (CA); On-site; USD 169,000 - 290,000; Full time

Benefits offered by this job

Annual bonus

Medical/Dental/Vision/Life insurance

401K Plan with Company Match

PTO 18-21 days/year

Public Holidays 12

Paid Parental leave

Pre-tax commuter benefits

Job summary

Coupang is seeking a Senior Staff Technical Program Manager to lead company-wide, technically complex programs with high impact and urgency.

You will partner with business & Engineering teams to define, streamline, analyze data, and articulate requirements for SDLC execution, driving delivery with urgency and technical depth.

Qualifications

• 12+ years of Strategic Technical Program Management experience.
• Experience solving complex problems and root-cause analysis.
• Experience presenting insights to senior leadership.
• Experience working with large sets of data and deriving business insights.
• High standards with bias toward action.
• Strong communication and coordination with senior leaders.

Responsibilities

• Define and drive strategic programs across the organization.
• Lead cross-functional efforts with business and engineering teams.
• Ensure programs meet goals for customer satisfaction, quality, and performance.
• Prioritize initiatives aligned with company mission and goals.
• Identify system needs and drive scalable, reliable processes.
• Communicate effectively with engineers and leadership at multiple levels.
• Monitor metrics and deliver quarterly and annual results.

Skills

Strategic TPM

Executive communication

Leadership

Problem solving

Data-driven decision making

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Role Overview

We are seeking a highly skilled and experienced Senior Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency.

What You Will Do

As a Technical Program Manager, you will work closely with members of company-wide business & Engineering teams to help define, streamline, design and analyze data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). Drives execution with a sense of urgency and technical depth. In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to influence and communicate effectively on many levels. Define, iterate and improve operation excellence in large organization. High exposure to various tech and business leaders depending on the focus of initiative.

End-to-end responsibility: from planning and strategy development to execution and accountability for quarterly and annual goals.

Key Responsibilities

• Develop new tools and process to support the strategic direction of the organization.
• Create and manage long-term goals of the organization.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Identify systems needs and/or define process to improve efficiency and enable reliability and scalability.
• Able to speak the language of engineers and lead initiatives involving non-functional requirements and platform-level changes.
• Analytical Depth: Sharp with metrics, able to deep dive into data to identify gaps, prioritize effectively, and move with urgency in dynamic environments.

Basic Qualifications

• Bachelor’s degree and 12+ years of Strategic Technical Program Management experience.
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.

Preferred Qualifications

• Outstanding verbal, written communication skills.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $169,000/year in our lowest geographic market to $290,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [e-mail]