Senior/Staff Technical Program Manager - Process and Tools

Frontdoor Defense; Foster City (CA); On-site; USD 193,000 - 279,000; Full time

Benefits offered by this job

Zoox Stock Appreciation Rights

Amazon RSUs

Paid time off (sick leave, vacation, &

Bereavement

Unpaid time off

Health insurance

Long-term care insurance

Disability insurance (long/short-term)

Life insurance

Job summary

Zoox is seeking a Senior/Staff Technical Program Manager to lead end-to-end PMO processes and tools across programs in Foster City. You will own the full lifecycle of PMO initiatives, configure and roll out tools like Jira and Confluence, and drive adoption while leveraging AI to accelerate work.

You will collaborate with IT and engineering to ensure alignment of objectives, manage risks, and deliver clear leadership updates.

Qualifications

• Bachelor's degree or higher in a technology-related field or equivalent experience.
• 10+ years of professional experience, with 5+ years in technical project or program management focusing on systems and tools implementation.
• Experience with waterfall and agile lifecycles and enterprise PM software (Jira, Confluence, Structure).
• Familiarity with automations in PM tools (Jira) and AI tools to develop processes, dashboards, and apps.
• Strong communication, influence, and problem-solving skills.

Responsibilities

• Own PMO processes and tools end-to-end, from requirements to rollout and retirement.
• Leverage AI tools to accelerate work and embed AI agents in processes for insights.
• Manage stakeholders across PMO, IT, and engineering/operations to align objectives.
• Serve as SME for PMO tools, providing guidance, best practices, and user documentation.
• Plan, track milestones, manage issues/risks, and communicate status to leadership.

Skills

Program management

Stakeholder management

AI tools

Agile & Waterfall

Education

Bachelor's degree

Tools

Jira

Confluence

Structure

Rich Filters

Job description

Senior/Staff Technical Program Manager - Process and Tools

Lead end-to-end PMO processes/tools rollout across Zoox's programs

Location: Foster City, California

Compensation: $193,000 - 279,000 USD / year

About The Role

Program Management Office (PMO) Processes & Tools Senior Program Manager

The Program Management Office (PMO) at Zoox supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand in hand with engineering and operations to solve issues that arise.

We pride ourselves on our ability to take complexity and translate that into meaningful actions and high-quality, timely decisions. We have a strong track record of helping the organization execute more effectively across a number of different programs and initiatives. We do this through clear thinking, problem-solving, implementing improved operational measures, and influencing and coaching tactics.

The PMO Processes & Tools Senior Program Manager will take end-to-end responsibility for defining and rolling out new program management processes and tools, or making improvements to existing ones.

In this role, you will:

• Own PMO Processes and Tools end-to-end: Manage the full lifecycle to deliver new PMO processes and tools (or improve existing ones), including requirements gathering, process definition and documentation, tool configuration, integration in the broader process and tool ecosystem, user training, rollout, enforcement, and when necessary, retirement.
• Artificial Intelligence: Leverage AI tools to accelerate your day-to-day work, and build applications and dashboards that support processes. Identify and realize opportunities to embed AI agents in the processes and tools that we own in order to reduce the burden on our users or provide them with new insights.
• Stakeholder Management: Act as a primary point of contact between PMO, IT, and engineering/operations stakeholders to ensure project objectives are aligned, and a shared understanding of requirements is maintained.
• Tool Expertise & Support: Serve as a subject matter expert for our core PMO tools (e.g., Jira, Confluence, Structure, Rich Filters, etc.), providing guidance, developing best practices, and creating user documentation.
• Planning, Reporting & Communication: Establish project plans, track progress against milestones, identify and manage issues and risks, and provide clear, concise status updates to leadership and stakeholders.

Qualifications:

• Bachelor's degree, preferably in a technology-related field.
• 10+ years of professional experience, with 5+ years of experience in technical project or program management, with a focus on systems and tools implementation.
• Experience with both waterfall and agile product development lifecycles, and associated enterprise-level project management software such as Jira, Confluence, Structure, or similar platforms.
• Familiarity with configuring automations within PM tools (e.g., Jira automations or AI agent embedding), and with leveraging AI tools (Gemini, Claude, etc.) to develop new processes, training content, dashboards, apps, etc.
• Comfortable with ambiguity and with owning several processes, tools and stakeholder groups at once, shifting between them as priorities change.
• Excellent communication and interpersonal skills, with a demonstrated ability to influence senior stakeholders and drive consensus.
• Strong analytical and problem-solving skills, with a talent for translating business needs into technical requirements and elegant solutions.

Bonus Qualifications

• Experience working in a fast-paced hardware and software development environment (e.g., robotics, automotive, aerospace, or consumer electronics).
• Scaled Agile, hybrid agile, or integrated master scheduling experience with a proven ability to drive alignment and delivery across multiple teams and portfolios.
• Familiarity with scripting automations for, and integrations with PM tools.
• Experience managing large-scale tool migrations or enterprise system integrations.

$193,000 - $279,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.