Senior/Staff Technical Program Manager - Process and Tools

Zoox; Foster City (CA); On-site; USD 193,000 - 279,000; Full time

Benefits offered by this job

Paid time off

Zoox Stock Appreciation Rights

Amazon RSUs

Health insurance

Disability insurance

Life insurance

Job summary

Zoox is seeking a Senior Program Manager for the PMO to own end-to-end PMO processes and tools, partnering with engineering and operations to roll out new capabilities and drive decision quality.

You will leverage AI to accelerate work, build dashboards, and embed AI agents, while coordinating with IT and engineering stakeholders to ensure alignment and clear requirements. Strong communication and leadership are essential for success.

Qualifications

• Bachelor's degree, preferably in a technology-related field.
• 10+ years of professional experience, with 5+ years of experience in technical project or program management, focusing on systems and tools implementation.
• Experience with both waterfall and agile lifecycles, and enterprise PM software such as Jira, Confluence, Structure.
• Familiarity with configuring automations within PM tools and leveraging AI tools to develop new processes, training content, dashboards, apps, etc.
• Excellent communication and interpersonal skills with the ability to influence senior stakeholders and drive consensus.
• Strong analytical and problem-solving skills, translating business needs into technical requirements and elegant solutions.

Responsibilities

• Own PMO Processes and Tools end-to-end: manage lifecycle to deliver new PMO processes/tools, from requirements gathering to rollout and retirement.
• Leverage AI tools to accelerate work and build dashboards that support processes; embed AI agents where beneficial.
• Act as primary liaison between PMO, IT, and engineering/operations to align objectives and requirements.
• Serve as SME for core PMO tools (Jira, Confluence, Structure, Rich Filters), develop best practices and user docs.
• Establish project plans, track milestones, identify risks, and provide-status updates to leadership.

Skills

Stakeholder management

Excellent communication

Analytical thinking

Problem solving

Cross-functional leadership

Education

Bachelor's degree in technology-related field

Tools

Jira

Confluence

Structure

Rich Filters

Job description

The Program Management Office (PMO) at Zoox supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand in hand with engineering and operations to solve issues that arise.

We pride ourselves on our ability to take complexity and translate that into meaningful actions and high-quality, timely decisions. We have a strong track record of helping the organization execute more effectively across a number of different programs and initiatives. We do this through clear thinking, problem-solving, implementing improved operational measures, and influencing and coaching tactics.

The PMO Processes & Tools Senior Program Manager will take end-to-end responsibility for defining and rolling out new program management processes and tools, or making improvements to existing ones.

In this role, you will:

• Own PMO Processes and Tools end-to-end: Manage the full lifecycle to deliver new PMO processes and tools (or improve existing ones), including requirements gathering, process definition and documentation, tool configuration, integration in the broader process and tool ecosystem, user training, rollout, enforcement, and when necessary, retirement.
• Artificial Intelligence: Leverage AI tools to accelerate your day-to-day work, and build applications and dashboards that support processes. Identify and realize opportunities to embed AI agents in the processes and tools that we own in order to reduce the burden on our users or provide them with new insights.
• Stakeholder Management: Act as a primary point of contact between PMO, IT, and engineering/operations stakeholders to ensure project objectives are aligned, and a shared understanding of requirements is maintained.
• Tool Expertise & Support: Serve as a subject matter expert for our core PMO tools (e.g., Jira, Confluence, Structure, Rich Filters, etc.), providing guidance, developing best practices, and creating user documentation.
• Planning, Reporting & Communication: Establish project plans, track progress against milestones, identify and manage issues and risks, and provide clear, concise status updates to leadership and stakeholders.

Qualifications:

• Bachelor's degree, preferably in a technology-related field.
• 10+ years of professional experience, with 5+ years of experience in technical project or program management, with a focus on systems and tools implementation.
• Experience with both waterfall and agile product development lifecycles, and associated enterprise-level project management software such as Jira, Confluence, Structure, or similar platforms.
• Familiarity with configuring automations within PM tools (e.g., Jira automations or AI agent embedding), and with leveraging AI tools (Gemini, Claude, etc.) to develop new processes, training content, dashboards, apps, etc.
• Comfortable with ambiguity and with owning several processes, tools and stakeholder groups at once, shifting between them as priorities change.
• Excellent communication and interpersonal skills, with a demonstrated ability to influence senior stakeholders and drive consensus.
• Strong analytical and problem-solving skills, with a talent for translating business needs into technical requirements and elegant solutions.

Bonus Qualifications

• Experience working in a fast-paced hardware and software development environment (e.g., robotics, automotive, aerospace, or consumer electronics).
• Scaled Agile, hybrid agile, or integrated master scheduling experience with a proven ability to drive alignment and delivery across multiple teams and portfolios.
• Familiarity with scripting automations for, and integrations with PM tools.
• Experience managing large-scale tool migrations or enterprise system integrations.

$193,000 - $279,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.