Senior Staff Technical Product Manager (Conversational AI)

ServiceNow; California; On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow is seeking a Senior Staff Technical Product Manager to own strategy and execution across AI-powered product experiences in a fast-moving AI-driven environment.

The role requires shipping AI or data-powered products at meaningful scale, with data-driven prioritization, stakeholder management, and mentorship of junior PMs. You’ll influence senior partners and collaborate with engineering and data science to shape a scalable AI roadmap.

Qualifications

• 12+ years of product management experience, with hands-on AI or data-powered shipping.
• Proven ability to write clear, senior-level strategy, requirements and prioritization docs.
• Strong data sense and the ability to drive prioritization with product analytics and experiments.

Responsibilities

• Own strategy and execution across a broad AI product portfolio.
• Lead cross-functional teams including engineering, data science, and design.
• Define roadmaps and prioritization frameworks with data-backed decisions.
• Mentor junior PMs and raise execution standards across the team.
• Influence senior stakeholders through clear, evidence-based tradeoffs.

Skills

AI product shipping

Data-driven decision-making

Cross-functional leadership

Stakeholder management

Mentorship

Roadmapping

Engineering collaboration

Tools

SQL

A/B testing

Analytics platforms

Job description

• We’re looking for a Senior Staff Technical Product Manager to own strategy & execution across AI powered product experiences within a fast-moving, AI-driven organization
• This role goes beyond delivering against a roadmap — you’ll help define the roadmap itself, using data-driven prioritization and strong product sense to decide what matters most. You’ll operate across a wider cross-functional surface area, requiring sharper stakeholder management, influencing, and negotiation skills to align multiple teams and senior partners around a shared direction
• We’re looking for concrete evidence of AI products you’ve shipped, the technical and business tradeoffs you navigated, and the cross-functional outcomes you drove, not conceptual familiarity with AI
• Strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework, not just executing against one
• Data-driven decision-making at scale: using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact
• High-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute
• Cross-functional leadership: aligning multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority
• Mentorship of more junior product managers, raising the execution and technical bar across the team
• Broader scope and higher-leverage ownership over how a significant piece of the AI portfolio evolves
• Direct influence on strategy and prioritization decisions with visible impact on business outcomes
• A seat at the table with senior engineering, data science, and product leadership shaping the direction of a fast-scaling AI organization
• What Success Looks Like:
• A roadmap and prioritization framework that is data-backed, well-understood by stakeholders, and consistently delivered against
• Strategy and requirements documents that require minimal rework and are trusted by senior technical and business stakeholders
• Demonstrated ability to align and influence senior cross-functional partners without direct authority, resolving competing priorities effectively
• Evidence of raising the bar for more junior PMs through mentorship and modeling strong execution

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

This role is for someone with proven, hands‑on execution experience at scale — not theoretical AI knowledge Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry Excellent verbal and written communication skills, with a track record of aligning diverse technical and business audiences 12+ years of product management experience, with recent, hands‑on experience shipping AI or data‑powered products at meaningful scale — not just conceptual AI knowledge Strong data sense and demonstrated ability to drive prioritization decisions using product analytics and experimentation, with measurable business impact Experience mentoring or informally guiding more junior product managers is a plus Strong technical fluency; comfortable engaging deeply with engineering on architecture and feasibility tradeoffs Strong stakeholder management, influencing, and negotiation skills across senior, cross‑functional, and sometimes competing priorities A track record of proven execution — specific, verifiable examples of AI products shipped, tradeoffs navigated, and outcomes delivered Proven ability to write clear, senior‑level strategy, requirements, and prioritization documents that stakeholders rely on