Senior Staff Software Engineer, Core Automation

Coinbase; Juneau (AK); On-site; USD 254,000 - 299,000; Full time

Job summary

Coinbase is seeking a Senior Staff Software Engineer on the Core Automation team to architect and build Agentic AI systems that scale customer support and compliance. You will shape a platform of primitives and orchestration tools enabling teams to adopt AI that reduces errors and improves efficiency.

The role emphasizes production-grade LLM applications, cross-functional collaboration with product, compliance and operations, and mentoring senior engineers, all within a remote-first environment

Qualifications

• 12+ years of backend software engineering experience with Go or similar languages.
• Proven track record shipping LLM-based AI to production with grounding improvements.
• Experience architecting distributed systems at massive scale.
• Ability to partner with compliance, operations and customer support stakeholders.
• Mentor engineers and influence technical direction across teams.
• Responsible AI practices with human oversight and measurable impact.

Responsibilities

• Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation.
• Architect a reusable platform of primitives, orchestration tools, and interfaces for teams to adopt Agentic AI.
• Drive cross-functional alignment with product, compliance, and operations to translate needs into scalable solutions.
• Lead technical strategy for getting LLM-based apps from prototype to production with grounding and reliability at scale.
• Mentor engineers on system design, coding standards, and AI/ML best practices.

Skills

Golang

Distributed systems

LLM AI production

Mentoring senior engineers

Cross-functional collaboration

Reliability at scale

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Senior Staff Software Engineer on the Core Automation team within Platform, you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains.

What you'll do:

• Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation
• Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains
• Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions
• Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale
• Mentor engineers across the team on system design, coding standards, and AI/ML best practices

Required Skills and Experience:

• 12+ years of backend software engineering experience, with deep proficiency in Golang or similar systems languages
• Proven track record shipping LLM-based or Agentic AI applications to production, including measurable improvements in grounding and hallucination reduction
• Demonstrated ability to architect distributed systems handling massive scale, with experience navigating ambiguous problem spaces to deliver high-impact solutions
• Experience partnering with non-technical stakeholders (compliance, operations, customer support) to define requirements and drive adoption of technical platforms
• Track record of influencing technical direction across multiple teams and mentoring senior engineers
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$253,895—$298,700 USD

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.