Senior Staff Product Manager - TurboTax Finish and File

Intuit; Mountain View (CA); Sur place; USD 206 000 - 278 000; Plein temps

Résumé du poste

Intuit, Inc. in Mountain View is seeking a Senior Staff Product Manager to own Finish and File, the end-to-end checkout experience for DIY, Expert Assist, Full Service and Embedded Tax.

You will shape the vision for a modern, reusable checkout platform and guide AI-powered, personalized capabilities across multiple products and channels. You will partner with Engineering, Design, Data Science, Tax Compliance, Legal, Fraud and product leaders across TurboTax, Credit Karma and Intuit’s money teams

Qualifications

• 7+ years of product management experience with high-volume consumer experiences such as checkout or payments.
• Experience owning a platform surface used by multiple products or business units.
• Experience in regulated or high-trust domains (fintech, tax, payments, lending, identity).

Responsabilités

• Own the vision, strategy and multi-year roadmap for Finish and File as the shared checkout across DIY, Expert Assist, Full Service and Embedded Tax.
• Build a modern, reusable platform so new products and channels can launch faster without rebuilding checkout.
• Lead AI-powered personalization and cross-channel experiences to improve filing success and revenue.
• Partner with money and lending teams to deliver Refund Advance, pay with Refund and other features with trust and compliance in mind.
• Lead end-to-end execution with a globally distributed team across US and India and align stakeholders.
• Communicate strategy, results and learnings clearly to senior leadership.

Connaissances

Checkout platform

AI-powered personalization

Cross-functional leadership

Fintech domain experience

Description du poste

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With ~100 million customers worldwide using TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe everyone should have the opportunity to prosper, and we never stop working to find new, innovative ways to make that possible.

Every TurboTax return ends at Finish and File. It’s where a customer pays, chooses how they’ll get their refund or pay what they owe, signs their consents, and sends their return to the IRS and State agencies. For millions of customers a year, it’s the step that decides whether they finish what they started, and it’s one of the most emotional moments in the whole tax journey. It’s also the checkout for the entire TurboTax business. Every product we sell runs through it, including DIY, Expert Assist, Full Service, and Embedded Tax channel (ie. Credit Karma Tax) and is where our biggest bets come together:

• Creating delightful experiences for both customers and Tax Experts that is fast and reliable, on the busiest days of the tax season, and that is compliant while building trust
• Surfacing proprietary offerings to the right customers at the right moments, like Refund Advance, pay with Refund, early refund access and File Now Pay Later

We’re looking for a Senior Staff Product Manager to own Finish and File end-to-end. You’ll set the vision for a modern, reusable checkout platform, create the next generation of AI-powered, personalized capabilities, and partner with Engineering, Design, Data Science, Content, Tax Compliance, Legal, Fraud, Finance and product leaders across TurboTax, Credit Karma and Intuit’s money teams to deliver outcomes.

If you want to own the moment that matters most in a customer’s tax journey, and the checkout that every TurboTax product and the next generation of tax channels run through, this role is for you.

Responsibilities

• Own thevision, strategy and multi-year roadmapfor Finish and File as the shared checkout across DIY, Expert Assist, Full Service and Embedded Tax
• Build Finish and File as amodern, reusable platform, so new products and channels (including embedded experiences like Credit Karma Tax) can launch faster without rebuilding checkout from scratch
• Create thebest checkout experiencefor bothcustomers and Tax Experts
• Partner with Intuit’s money and lending teams to deliverRefund Advance, pay with Refund, early refund access and File Now Pay Laterin a way that serves the customer and earns their trust
• LeadAI-powered personalization and agentic experiencesthat prevent and resolve e-file rejections and help more customers cross the finish line with confidence
• Owncompliance and risk at checkout, including consents, identity verification, fraud prevention and e-file requirements, in close partnership with Tax Compliance, Legal and Fraud teams
• Useexperimentation, customer research and datato improve filing success, customer sentiment and revenue, and be clear about tradeoffs between them
• Leadend-to-end executionwith a globally distributed team across the US and India, and drive alignment and crisp decisions across many stakeholders
• Communicate strategy, results and learnings clearly to senior leadership

Qualifications

• 7+ yearsof product management experience, including owning complex, high-volume consumer experiences such as checkout, payments or transaction flows
• A track record of owning ashared or platform surfaceused by multiple products or business units, and balancing competing priorities with clear, defensible decisions
• Experience working withinregulated or high-trust domains(fintech, tax, payments, lending, identity) where compliance, accuracy and customer trust are non-negotiable
• Adata-driven mindset: comfortable with experimentation, defining success metrics and making tradeoffs between customer and business outcomes
• Strong technical fluency: you can go deep with Engineering on platform design, APIs, performance and reliability
• Experience shippingAI-powered, ML-driven or personalizedexperiences is a strong plus
• Excellent cross-functional leadership and stakeholder influence, including senior leaders and partners across time zones
• Flexibility in working hours to collaborate with teams in the US and India

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Mountain View $205,500 - $278,000

San Diego, CA $189,500- $256,000