Senior Staff Operations Manager, Applied Data & Insights

Squarespace; New York (NY); Hybrid; USD 178,500 - 265,000; Full time

Benefits offered by this job

Medical plans with 100% covered premiums

Fertility and adoption benefits

Flexible paid time off

12 weeks paid parental leave

Education reimbursement

Dog-friendly workplace

Free lunch and snacks

Job summary

Squarespace is seeking a Senior Staff Operations Manager in New York City to lead the planning and operational processes for the Applied Data & Insights team. This hybrid role requires 10+ years in business operations, exceptional communication skills, and a proven track record of stakeholder management.

In this position, you will codify operational models, partner across departments for project prioritization, and drive alignment while fostering strong interdepartmental collaborations.

Qualifications

• 10+ years in business operations, ideally at a SaaS or technology company.
• Experience supporting a data or analytics organization preferred.
• Proven track record of building and improving processes.

Responsibilities

• Set and manage ADI's planning and reporting cadences.
• Codify the ADI operating model across teams.
• Partner with ADI Leadership Team on critical projects.

Skills

Business operations

Stakeholder management

Exceptional communication

Process improvement

Experience with AI tools

Job description

Squarespace’s Applied Data & Insights (ADI) organization powers data-driven decision-making across the company with teams spanning Analytics, Data Science & Machine Learning, Analytics Enablement, and Data Platform. As the Senior Staff Operations Manager for ADI, you will drive the way we plan, deliver, and partner inside our organization and across the company.

This role requires a versatile, Chief-of-Staff–like operator who works through prioritization and trade-offs across multiple leaders and cross‑functional partners. You are an excellent communicator and well versed in managing stakeholder communications and expectations. You have a track record of translating complexity into clear processes, building credibility with data and analytics leaders, and knowing when to push, when to align, and when to elevate. You are comfortable navigating a changing business environment and thrive in a role where the operating model is still being built.

This is a hybrid role working from our New York City office 3 days per week. You will report to the Senior Director of Operations to ensure alignment with operational standards, consistency across teams, and company‑wide best practices, while maintaining a dotted‑line relationship to the VP of ADI.

You’ll Get To…

• Set and manage ADI's planning and reporting cadences, both internal (leadership meetings, All Hands, offsites) and company-facing (QBRs, MBRs, WBRs, annual planning), including all associated artifacts.
• Codify the ADI operating model (engagement models, decision rights, and standard operating procedures) across teams and standardize practices where relevant.
• Partner with the ADI Leadership Team to identify, prioritize, and resource critical projects through bi‑annual planning cycles; drive alignment on prioritization, support preparation for executive reviews, and ensure communication is clear and consistent throughout.
• Partner with Finance and People on headcount planning, budget management, hiring consistency, org design, onboarding, and review cycles across ADI teams; foster strong relationships and facilitate collaboration across Finance, Marketing, Product, Engineering, and other departments.
• Partner with Data Product Manager and other leaders to support vendor and tooling governance for the organization, including evaluation, contracting, and lifecycle management of data and analytics tools.
• Partner with the ADI Technical Program Manager (TPM) and connect with Operations Managers across the company to share best practices and drive consistency.

Who We’re Looking For

• 10+ years in business operations, strategy, or consulting, ideally at a SaaS or technology company; Chief‑of‑Staff experience is a plus.
• Experience supporting a data, analytics, data science, or product organization is strongly preferred. Experience supporting growth or growth marketing organizations in a technology company, with an understanding of how those teams use data, measurement, and experimentation to drive business outcomes, is a plus.
• Proven track record of building and improving processes and programs from the ground up, bringing consistency and structure to environments that need it.
• Exceptional communication skills, with the ability to translate between technical and business audiences and build executive‑ready presentations.
• Proven track record of stakeholder management, successfully aligning cross‑functional teams and senior leadership around core business objectives.
• Proficiency in enterprise AI tools (e.g., ChatGPT, Gemini, Claude, Glean, Cursor) and experience integrating such tools into your daily workflows to automate tasks, optimize processes, and accelerate project delivery.
• Self‑driven, hands‑on, structured problem solver with bias to action; comfortable navigating ambiguity and operating where processes are still being built.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Dog‑friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $178,500 - $265,000 USD

The base salary for this position will vary based on job‑related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design‑driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.