Senior/Staff IT Engineer - Biotech/Pharma

Dash Bio; Waltham (MA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Direct access to industry veterans

Growth opportunities

Job summary

Dash Bio in Waltham, MA seeks a Senior/Staff IT Engineer to own the technology stack that powers our platform. You will manage end-user computing, lab workstations, identity, network, security, and MSP relationships in a hands-on role.

This tech-first bioanalytical CRO requires Windows/macOS expertise and experience in regulated environments, with a focus on change control and documentation to keep science running reliably.

Qualifications

• 6–8 years in IT and infrastructure for Senior level; 8–12 years for Staff.
• Experience in biotech/pharma or GMP/GLP/GCP regulated settings.
• Hands-on Windows workstation expertise; mixed Mac/Windows fleets.
• Lab/instrument system support experience preferred.
• SSO/identity provisioning, directory integration; Entra a plus.
• Strong networking, VPN, firewall skills; security acumen.
• AWS familiarity; MSP management experience is a plus.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Manage Mac and Windows fleets with modern MDM; imaging and provisioning.
• Maintain lab workstations with qualification and change control alignment.
• Operate SSO/identity infrastructure and provisioning processes.
• Maintain network, VPN, firewall and instrument connectivity reliability.
• Administer security stack, patches, backups, and audits support.
• Oversee Google Workspace, Slack, licensing, and integrations.
• Manage MSP relationships and SLA tracking; escalation handling.
• Adhere to GxP change control and comprehensive documentation.

Skills

End-User Computing

MDM administration

Identity & Access Management

Network troubleshooting

Security practices

Cloud familiarity

Education

Bachelor's degree

Tools

MDM platforms

SSO/Entra

AWS basics

Job description

Dash accelerates drug development. By fusing advanced automation-native lab workflows and integrated software into a unified platform, we provide the biopharma industry with the high-velocity, high-quality, data-driven development solutions required to get life-saving therapies to patients faster. Dash seeks to continuously improve industry KPIs and materially reduce the time and cost to bring a drug to market.

Company Summary:

We are building the infrastructure for modern drug development. We are moving beyond the manual, fragmented processes of traditional service providers by taking a technology-first approach to bioanalysis. Our platform is tech-enabled, automated, and GLP-compliant with the goal to industrialize the scientific workflows that act as bottlenecks in the industry. We deliver next-generation preclinical and clinical bioanalysis results with unprecedented speed and precision.

We are a team of builders operating at the intersection of biology, hardware, and code. This is an environment for scientists and engineers who are tired of the status quo and are ready to apply their skills to solve hard problems at scale. We don't just run assays, we architect the systems that will define the future of drug development.

We are a place where employees are stretched to do the best work of their career. We are looking for engineers, scientists, and biotechnicians who want to make an impact on the world and leverage their skills in an innovative way.

Job Description:

We are seeking a Senior/Staff IT Engineer to operate the technology systems that Dash runs on, with particular emphasis on the workstations, networks, and identity infrastructure that connect our employees and our instruments. This is a hands‑on engineering role for someone who wants to stay technical and be the most capable person in the room on the systems they own.

The reason this matters more here than at a typical company of our size is that Dash is a tech‑first bioanalytical CRO, and the coupling between our lab instruments and the Windows workstations that control them is tight. When a workstation drifts out of its qualified state, a study is affected. When identity provisioning breaks, a scientist cannot get to the data they generated. The systems in this role's scope are not conveniences; they are part of how the science gets done and how the record of that science holds up under inspection.

Our IT landscape is currently supported in significant part by an outsourced managed service provider (MSP). This role is our first full-time IT role and will take on the most critical and challenging IT projects and tasks. The remainder will stay with our MSP, but you will own that relationship day to day: defining the work, holding them to their commitments, escalating what needs escalating, etc.

Operating in a GxP‑regulated environment shapes all of this. Comfort with 21 CFR Part 11 and related expectations for change control, documentation, and qualification is a requirement, not a nice‑to‑have.

Key Responsibilities :

• End-User Computing: Manage the fleet across Mac (majority) and Windows. Own MDM on both platforms, including imaging, configuration profiles, patching, and hardware lifecycle. Make day‑one provisioning fast and predictable, and make offboarding equally complete.
• Lab Workstation Management: Bring control, consistency, and reliability to the Windows machines that drive our lab instruments and robotics. These machines carry qualification, change control, and uptime requirements that ordinary corporate endpoints do not. Partner with the Science, Automation, and Quality teams on qualification and documentation, and build practices that let us patch and maintain these systems without disturbing their validated state.
• Identity & Access Management: Operate our SSO and identity infrastructure, including the IdP, SCIM provisioning, directory sync, and integrations across SaaS and internal systems. Maintain group structures and access models that stay comprehensible as headcount grows, and support future identity platform migrations.
• Network Operations & Support: Maintain and troubleshoot the corporate and lab network, including VLANs and segmentation, site-to-site and remote‑access VPN, redundant ISP, firewalls, and wireless. Execute changes, coordinate with our network vendor and MSP on work beyond our internal scope, and be the person who can diagnose an instrument connectivity problem quickly and correctly.
• Security Operations: Operate the corporate security stack day to day, including EDR agent coverage, patch and vulnerability remediation, backup verification and restore testing, email security, and security awareness training. Support customer security reviews and audits by assembling accurate evidence about how our systems are actually configured. Work with our external security providers on findings and remediation.
• Productivity & SaaS Administration: Administer Google Workspace, Slack, and the broader productivity stack. Manage licensing, configuration, and integrations. Automate the repetitive parts.
• MSP Management: Own the relationship with our outsourced service providers. Define and refine the scope of work, track performance against SLAs, run the escalation path, and bring us a recommendation over time about which work belongs with them and which should come in‑house.
• Change Control & Compliance: Operate within GxP‑aligned change control and documentation practices. Maintain records sufficient to support regulatory inspections, customer audits, and qualification requirements. Treat documentation as part of the work rather than as something done afterward.

Qualifications :

• Experience: 6 to 8 years in IT and infrastructure roles for the Senior level, or 8 to 12 years for the Staff level.
• Industry: Experience in biotech, pharma, or a comparably regulated setting governed by GMP, GLP, or GCP requirements, including formal change control and documentation. Familiarity with how those requirements shape decisions about hardware, software, access, and data.
• End-User Computing: Demonstrated experience managing mixed Mac and Windows fleets with modern MDM. Deep, hands‑on Windows workstation expertise is required and is not substitutable.
• Lab or Instrument Systems: Experience supporting instrument‑attached or otherwise specialized workstations is strongly preferred. Comparable experience with production systems where downtime and configuration drift carry real consequences will also be considered.
• Identity: Hands‑on experience operating modern SSO and identity infrastructure, including provisioning and directory integration. Entra experience is directly relevant, and prior participation in an IdP migration is a plus.
• Networking: Strong practical networking skills. You should be able to troubleshoot a segmented network, VPN, and firewall configuration with confidence, read a topology you did not build, and know when a problem needs to go to a vendor.
• Security: Working knowledge across the standard corporate security stack, including EDR, patching, vulnerability management, and backup and recovery. Experience contributing to customer security questionnaires and audits.
• Cloud: Familiarity with AWS sufficient to partner effectively with Engineering.
• MSP Management: Experience working with or coordinating external IT service providers, including scoping work and holding vendors accountable to their commitments.
• Operating Style: Pragmatic, organized, and biased toward action. Comfortable owning a domain end to end and improving the systems you inherit.
• Education: Bachelor's degree preferred; equivalent experience considered. Certifications in networking, security, or systems administration are welcome but not required.

What We Offer :

• Opportunity to work at the forefront of bioanalytical innovation.
• Collaborative and inclusive company culture.
• Competitive salary and comprehensive benefits package.
• Direct access to industry veterans and a supportive environment for professional growth.