Senior Splunk & SIEM Specialist - 24/7 Production Support

Jobtailor; Pennington (NJ); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Jobtailor is seeking a seasoned Production Support professional in Pennington, NJ to deliver client-facing, infrastructure services aligned with business objectives. You will monitor systems, respond to incidents, and coordinate permanent fixes while ensuring SLAs and business continuity.

The role requires expert Splunk, MFA, IAM, and cybersecurity framework knowledge, with 24/7 on-call support and 3 days onsite per week. Strong collaboration and communication are essential.

Qualifications

• 5+ years of production support experience.
• Expert-level knowledge of MFA technologies and Splunk.
• Experience with Windows OS, RedHat Linux, SQL queries, SQL/Oracle and other databases.
• Knowledge of RedHat Linux OpenShift containers, Atlassian JIRA, Horizon, GitHub, Ansible, Jenkins, ITSM Remedy, ServiceNow, Splunk, Dynatrace, PowerShell/Unix scripting, cloud, and CI/CD DevOps tools.
• Knowledge of the 5 C's of cybersecurity: Change, Compliance, Cost, Continuity, and Coverage.
• Medium-level SIEM/SOAR administration and security operations experience.
• Strong hands-on knowledge of Splunk searches, dashboards, alerts, and playbooks.
• Understanding of cybersecurity frameworks, threat detection, and incident response.
• Excellent knowledge of Identity, Authentication and Access Management (IAM), including SRE and DevOps.
• Senior-level production support and troubleshooting skills in SIEM/SOAR, Splunk, and IAM technologies.
• Ability to comply with bank regulatory and compliance policies.
• Expert-level Linux experience and proficiency with Splunk queries.
• Knowledge of the ITIL framework.
• Excellent communication and collaboration skills.
• Availability for 24/7 on-call coverage and off-hours work as needed.
• Strong work ethic and attention to detail.
• CISSP or equivalent Information Security certification is desirable.
• Strong understanding of network technologies.

Responsibilities

• Provide end-to-end, client-facing, business-aligned infrastructure engagements.
• Support infrastructure design, planning, building, delivery operations, and data management.
• Monitor systems and respond to incidents.
• Participate in problem engagement during triage and service restoration.
• Identify root causes and facilitate and coordinate permanent fixes.
• Deliver services that meet or exceed SLAs and support business continuity.
• Administer and troubleshoot SIEM/SOAR, Splunk, IAM, and production support environments.
• Use Splunk skills to detect threats and strengthen cyber resilience.
• Collaborate with team members within and outside the group.
• Provide on-call coverage and work off hours as needed.

Skills

Splunk expertise

SIEM/SOAR

Incident response

IAM knowledge

Cybersecurity frameworks

On-call support

Communication skills

Problem-solving

Banking regulatory compliance

Linux proficiency

Tools

Splunk

PowerShell

Jenkins

Ansible

GitHub

ServiceNow

Dynatrace

OpenShift

Jira

Remedy

Job description

Jobtailor is seeking a seasoned Production Support professional in Pennington, NJ to deliver client-facing, infrastructure services aligned with business objectives. You will monitor systems, respond to incidents, and coordinate permanent fixes while ensuring SLAs and business continuity.

The role requires expert Splunk, MFA, IAM, and cybersecurity framework knowledge, with 24/7 on-call support and 3 days onsite per week. Strong collaboration and communication are essential.