Senior Specialty Operations Professional

Cetera Financial Group; Dallas (TX); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

Paid time off and holidays

401(k) with company match

Job summary

Cetera Financial Group in Dallas, TX is seeking a detail-oriented professional to support advisory platforms and client servicing across internal teams and external vendors in a hybrid role. You will coordinate inquiries, train teammates, and provide technical assistance to ensure fast, accurate resolutions.

The role involves tracking projects, maintaining manuals, and contributing to platform enhancements while ensuring smooth trade flows to custodians.

Qualifications

• Bachelor’s Degree required.
• 3-5 years relevant experience in the financial services industry.
• License/Registration: Series 7 and 66.

Responsibilities

• Receive inquiries from financial advisors and coordinate responses related to advisory platforms and accounts.
• Train newer team members on Operations Support procedures and act as a knowledge base.
• Provide technical assistance and troubleshooting to resolve issues efficiently.
• Track and monitor multiple ongoing projects.
• Communicate with financial advisors, internal teams, and external vendors.
• Create and maintain technical manuals and training sessions.
• Contribute to platform enhancements and new functionality projects.
• Maintain understanding of platform trades flow to custodian for execution.
• Handle advisory trade correction cases with vendor collaboration.
• Run reports to identify trade rejections and coordinate resolutions.

Skills

3-5 years experience in financial serv

Education

Bachelor’s Degree

Tools

Investment portfolio tools

Job description

Job Description

At Cetera, we are at the forefront of transforming the future of technology in the financial industry, and we seek detailed thinkers to help us deliver quality and value to our clients. Our team is not intimidated by taking calculated risks, as they relish a good challenge and are eager to engage in problem-solving. As a member of our team, you will work alongside like-minded experts in a culture that is deeply rooted in innovation and progression. Join us to be part of a transformative journey that can shape the industry's future.

Job Description

At Cetera, we are at the forefront of transforming the future of technology in the financial industry, and we seek detailed thinkers to help us deliver quality and value to our clients. Our team is not intimidated by taking calculated risks, as they relish a good challenge and are eager to engage in problem-solving. As a member of our team, you will work alongside like-minded experts in a culture that is deeply rooted in innovation and progression. Join us to be part of a transformative journey that can shape the industry's future.

This is a hybrid position for our Dallas, TX office location.

What You Will Do

• Receive inquiries from financial advisors and coordinate responses related to the advisory platforms, supported advisory programs, and/or advisory accounts by working with internal groups to expedite the resolution of issues and provide a positive advisory platform experience
• Train newer team members on MAA Operations Support procedures and activities. Maintain availability to other associates and serve as a knowledge base to them
• Provide technical assistance and troubleshooting support to determine efficient and effective resolution
• Track and monitor multiple ongoing projects
• Facilitate accurate communication and data transfer with financial advisors, internal team members, and external vendors
• Create and maintain technical manuals and training sessions
• Work with advisors in a consultative capacity to assist with the adoption and use of advisory platforms. Partner with other internal groups and/or advisory product sponsors to support their efforts to close business that would utilize the advisory platforms
• Contribute to idea generation and positioning that solidify the advisory platform value proposition, accentuate our absolute and competitive strengths, and keep the advisory platforms at the industry’s leading edge
• Participate in projects regarding advisory platform enhancements, new functionality, and system and process improvements
• Suggest policies and system controls to ensure the successful management and reporting of all My Advice Architect initiatives
• Maintain a deep understanding of platform functionality and how trades flow from the platforms to the custodian and clearing firm for execution
• Intake and proactively work Advisory Trade Correction cases including researching the issue and partnering with Cetera’s external vendor to obtain trade analysis
• Keep an open line of communication with the platform vendors and respond to inquiries quickly and accurately
• Run reports multiple times daily to identify trade rejections and work with the proper internal and external parties for efficient and effective resolution
• Suggest policies and system enhancements that would reduce the number of trade errors requiring corrections

What You Will Have

• Bachelor’s Degree
• 3-5 years relevant experience in the financial services industry

What Is Nice To Have

• Previous exposure to client servicing and/or account management
• Knowledge of investment portfolio administration tools, systems, and processes
• Master’s degree or other relevant designations
• Knowledge of internal Cetera Financial Group systems
• License/Registration requirements: Series 7 and 66

Compensation

The salary range for this role is $50,000-$61,000 plus a competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

About Us

Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan‑ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and