Supervisor, Advisor Support

Cetera Financial Group; Dallas (TX); Hybrid; USD 84,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Job summary

Cetera Financial Group in Dallas, TX is seeking a Supervisor, Advisor Support to lead a team delivering operational and onboarding support to financial professionals. You will drive performance, coach staff, and partner with Compliance and Operations to ensure high-quality advisor experiences.

The role requires strong leadership, cross-functional collaboration, and experience in advisor support. Hybrid work with some travel and a competitive base salary is offered.

Qualifications

• Bachelor’s degree in business administration, Finance, Management, or related field.
• 5+ years in financial services, advisor support, operations, or related business support with leadership experience.
• Experience supporting independent advisors, branch offices, or wealth management organizations.
• Experience with onboarding, transitions, operations, and service support functions.
• Experience partnering with Compliance, Supervision, Licensing, and Operations teams.

Responsibilities

• Lead, coach, and develop Advisor Support Specialists and Senior Advisor Support Associates.
• Manage team workload, capacity planning, and resource allocation to support advisor needs.
• Establish service standards, performance expectations, and support processes across the team.
• Serve as the primary escalation point for complex advisor support, service, and operational issues.
• Oversee advisor onboarding, transitions, and integration activities to ensure a seamless experience.
• Build and maintain strong relationships with advisors, branch personnel, and internal business partners.
• Coordinate with Compliance, Supervision, Licensing, Operations, and other support teams to facilitate issue resolution.
• Monitor service performance, identify trends, and implement process improvements to enhance efficiency and advisor satisfaction.
• Ensure accurate, consistent, and timely delivery of advisor support services.
• Provide leadership with insights, recommendations, and reporting related to advisor support operations and service effectiveness.

Skills

Leadership

Team coaching

Capacity planning

Relationship building

Cross-functional collaboration

Education

Bachelor’s degree in business administration/finance/management

Job description

Job Description

The Supervisor, Advisor Support is responsible for leading a team of Advisor Support Specialists and Senior Advisor Support Associates who provide operational, service, onboarding, and transition support to financial professionals and their offices. This role oversees day-to-day workflow execution, team performance, service delivery, and escalation management to ensure consistent and high-quality advisor experience. The Supervisor serves as the primary escalation point for complex advisor support matters and partners closely with Compliance, Supervision, Licensing, Operations, and other corporate support teams to facilitate issue resolution. While acting as a key liaison between advisors and internal business partners, this role does not have responsibility for compliance oversight or supervisory functions.

What Will You Do

• Lead, coach, and develop Advisor Support Specialists and Senior Advisor Support Associates
• Manage team workload, capacity planning, and resource allocation to support advisor needs effectively
• Establish service standards, performance expectations, and support processes across the team
• Serve as the primary escalation point for complex advisor support, service, and operational issues
• Oversee advisor onboarding, transitions, and integration activities to ensure a seamless experience
• Build and maintain strong relationships with advisors, branch personnel, and internal business partners
• Coordinate with Compliance, Supervision, Licensing, Operations, and other support teams to facilitate issue resolution and ensure timely communication
• Monitor service performance, identify trends, and implement process improvements to enhance efficiency and advisor satisfaction
• Ensure accurate, consistent, and timely delivery of advisor support services
• Provide leadership with insights, recommendations, and reporting related to advisor support operations and service effectiveness

What You Need To Have

• Bachelor’s degree in business administration, Finance, Management, or related field
• 5+ experience in financial services, advisor support, operations, service delivery, or related business support functions, including prior leadership, supervisory, or team lead responsibilities
• Experience supporting independent advisors, branch offices, or wealth management organizations
• Experience with advisor onboarding, transitions, operations, and service support functions
• Experience partnering with Compliance, Supervision, Licensing, and Operations teams
• OR equivalent combination of experience and education in lieu of above.

Other Requirements

• This role is hybrid and requires regular, in - person attendance during scheduled workdays in accordance with the Company’s Hybrid Workplace Policy
• Up to 10% of travel
• Standard business hours with flexibility as business needs require
• FINRA registrations are preferred but not required

Compensation

The base annual salary range for this role is $84,000 - $124,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

About Us

Not many teams can say that they support people's dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

About Cetera

Cetera Financial Group ® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera’s principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.