Senior Specialist, Workforce Planning

Walmart; Bentonville (AR); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and牙

401(k)

Stock purchase plan

Paid time off

Live Better U education

Employee discounts

Job summary

Walmart is seeking a Senior Specialist, Workforce Planning to manage scheduling, attendance adherence, and staffing forecasts across multiple contact center sites. You will analyze workforce data, identify performance trends, and collaborate with partners to implement solutions aligning with business needs.

Strong communication with leadership is essential. The role emphasizes forecasting, planning, and continuous improvement within a dynamic environment, supporting operational efficiency and

Qualifications

• Associate’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field.
• 1 year’s experience in data analysis, statistics, computer science, or related area.
• 1 year’s experience analyzing and forecasting data and creating reports.

Responsibilities

• Serve as primary contact for scheduling and attendance issues across multiple contact center sites, ensuring alignment with staffing plans.
• Analyze staffing indicators and forecast workforce needs based on predicted workload and operational trends.
• Communicate attendance and scheduling concerns to leadership and recommend action plans to address gaps.
• Monitor real-time workforce and agent performance, coordinating responses to operational issues to minimize impact.
• Build partnerships with stakeholders to identify business needs and implement effective workforce management solutions.

Skills

Data analysis

Forecasting

Reporting

Communication

Education

Associate’s degree in Analytics/Statistics/CS/Mathematics or related field

1 year experience in data analysis, statistics, CS, or related area

Tools

Microsoft Office

Job description

Other #30008 1601 Se 10th St
Bentonville, AR 72716-0000

R-2607690

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$26.00 - $51.00/hr*

Full time

Shifts may vary

Position Summary...

What you'll do...

Role summary: The Senior Specialist, Workforce Planning plays a critical role in supporting operational efficiency by managing scheduling, attendance adherence, and staffing forecasts across multiple contact center sites. This position involves analyzing workforce data, identifying performance trends, and collaborating with partners to recommend actionable solutions that align with business needs. The role requires effective communication with leadership and associates to resolve scheduling issues and enhance workforce management. By applying expertise in forecasting and workforce planning, the specialist contributes to optimizing resources and supporting continuous improvement initiatives within a dynamic environment.

About the team: The Workforce Planning team is essential in optimizing staffing and scheduling across multiple contact center locations. This team analyzes workforce data, forecasts staffing needs, and resolves attendance and scheduling challenges to maintain operational efficiency. Collaborating with cross-functional partners, they implement business solutions, monitor performance, and support continuous improvement efforts. The team emphasizes strong communication, analytical abilities, and effective priority management in a dynamic setting. Their work ensures alignment with business objectives and operational standards, directly contributing to delivering excellent service and supporting overall organizational success.

• Serve as primary contact for scheduling and attendance issues across multiple contact center sites, ensuring alignment with staffing plans.
• Analyze staffing indicators and forecast workforce needs based on predicted workload and operational trends.
• Communicate attendance and scheduling concerns to leadership and recommend action plans to address gaps.
• Monitor real-time workforce and agent performance, coordinating responses to operational issues to minimize impact.
• Build partnerships with stakeholders to identify business needs and implement effective workforce management solutions.
• Provide expert guidance on best practices and support continuous improvement initiatives.

What you'll bring:

• Proven experience in workforce planning, scheduling, and forecasting within a multi-site contact center environment.
• Strong analytical skills to evaluate staffing needs and performance metrics, enabling data-driven decision-making.
• Excellent communication abilities to effectively collaborate with operations leadership and workforce planning partners.
• Ability to manage attendance adherence issues and recommend actionable solutions aligned with business objectives.
• Demonstrated capability to build relationships with stakeholders and support implementation of operational improvements.
• Commitment to upholding company policies, ethics, and standards while fostering a positive work environment.
• Adaptability to changing priorities and a continuous improvement mindset.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The hourly wage range for this position is $26.00 - $51.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

• Associate’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field OR 1 year’s experience in data analysis, statistics, computer science, or related area.
• 1 year's experience analyzing and forecasting data and creating reports.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Preferred Qualifications

• Contact Center
• Customer Service
• Microsoft Office

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

• Free shipping
• As a Walmart Associate, you're eligible to become a Walmart+ member. Enjoy benefits like free store delivery and shipping, fuel savings, and video streaming. Sam's Club associates are eligible for a Club Membership.
• Live Better U
• 100% covered
• Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Enjoy 401(k) matching and stock purchase plans
• Access mental health resources and assistance programs for life's challenges
• Paid time off
• Take a break as needed for vacation, sick leave, holidays, parental leave, and more
• Training, leadership programs, and clear paths to advance
• Medical, dental, vision, and wellness programs for you and your family
• At Walmart, you're welcome for who you are, no matter your background, experiences, or perspectives.
• Our stores and services are for everyone, and so is our workplace. We believe different experiences drive our ability to better serve our communities and deliver affordable products across the nation.
• Here, your unique insights and ideas are encouraged, valued, and essential to creating a forward-thinking company that thrives on fresh ideas and dedicated teamwork.
• Since our founding, we've focused on bringing affordable essentials to families everywhere, and today, Walmart is one of the most recognizable names in retail worldwide.
• Join us, and help us continue our mission to bring everyday value and support to communities everywhere.
• We're driven by a commitment to make life better for millions of customers and support our associates with opportunities to grow, learn, and advance.

For information about benefits and eligibility, see One.Walmart.