Senior Specialist, Store Operations - Maintenance

Victoria’s Secret & Co.; Reynoldsburg (OH); On-site; USD 77,000 - 102,000; Full time

Job summary

Victoria's Secret & Co. is seeking a Store Operations Maintenance Senior Specialist to support maintenance execution, field escalation, and store cleanliness across VS Co stores.

You will partner with field leaders, maintenance vendors, and home office teams to ensure stores are clean, safe, and aligned with brand standards. Reporting to the Manager of Store Ops Maintenance, you will advocate for the store, associates, and customers, providing day-to-day support, data tracking, and escalation

Qualifications

• Bachelor's degree or equivalent related field experience.
• 4-6 years in specialty retail, store operations, maintenance, facilities, or field support.
• Experience coordinating cross-functional work and driving execution.
• Strong understanding of store operations, associate experience, customer experience, safety expectations, and brand standards.
• Proficient in Microsoft Office and maintenance platforms.

Responsibilities

• Support the Store Ops Maintenance Manager in managing escalated maintenance needs by partnering with the Maintenance, HR, and Compliance teams to ensure concerns are clearly communicated, prioritized, and resolved.
• Partner with Store Managers, District Managers, and field leadership to resolve maintenance, cleanliness, safety, and store environment concerns.
• Identify recurring maintenance issues and partner on solutions that reduce disruption and improve the work environment.
• Educate and train field leaders and store teams on maintenance processes, escalation paths, tools, and best practices.
• Maintain maintenance data, reporting, and Excel-based trackers to identify trends and provide visibility to leadership.
• Work within store maintenance platforms and programs, including Fexa, to monitor work orders, escalations, vendor execution, and completion status.
• Participate in recurring meetings with home office maintenance partners and third-party vendors to elevate and resolve issues.
• Solicit feedback from stores to identify opportunities to simplify tools and strengthen the associate and customer experience.
• Support field communications through Store Connect, email, and other channels with clear direction and updates.
• Ensure maintenance activities adhere to VS&Co standards and safety expectations.

Skills

Store Operations

Maintenance

Field Support

Education

Bachelor's degree or equivalent related field experience

Tools

Fexa

Excel

Word

PowerPoint

Outlook

SharePoint

Job description

Why You Belong Here

At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

Your Role

The Store Operations Maintenance Senior Specialistis responsible forsupporting maintenance execution, field escalation,and store cleanliness across VS&Co stores. This role supports the Store Ops Maintenance Manager in ensuring stores areclean, safe, operationally ready, and aligned with brand standards, while supporting a consistent experience for associates and customers.

Reporting to the Manager of Store Ops Maintenance, this role provides day-to-day support as an advocate for the store, associate, and customer experience as it relates to the maintenance of the physical store. This position partners closely with field leaders, store teams, maintenance vendors, and cross-functional partners to help resolve maintenance concerns, improve speed to execution, andidentifyopportunities that reduce store disruption. A key focus of the role is supporting associateexperience by helping to create cleaner, safer, and more reliable store environments that allow teams to focus on serving customers.

Your Impact

• Support the Store Ops Maintenance Manager in managing escalated store maintenance needs by partnering with the Maintenance, HR, and Compliance teams to ensure concerns are clearly communicated, appropriately prioritized, and resolved in support of the associate and customer experience.
• Partner with Store Managers, District Managers, and field leadership to resolve maintenance, cleanliness, safety, and store environmentconcerns.
• Identify recurring maintenance issues that impact store teams and partner on solutions that reduce disruption and improve the work environment.
• Educate and train field leaders and store teams on maintenance processes, cleaning expectations, escalation paths, tools,and best practices to support consistent execution.
• Maintain maintenance data, reporting, and Excel-based trackers toidentifytrends, prioritize support, and provide clear visibility to leadership.
• Work within store maintenance platforms and programs, includingFexa, tomonitorwork orders, escalations, vendor execution, and completion status.
• Participate in recurring meetings with home office maintenance partners and third-party vendors to elevate, track, and resolve outstanding maintenance issues.
• Solicit feedback from stores and field leaders toidentifyopportunities to simplify tools, improve communication, and strengthen the associate and customer experience.
• Support field communications through Store Connect, email, and other channels to provide clear direction, maintenance updates, process changes, and action steps.
• Ensure maintenance activities adhere to VS&Co standards, safety expectations, and associate and customer experience requirements.
• Provide visibility and escalation support during evenings or weekends when urgent maintenance issues arise.
• Support cross-functional project work as needed, including operational readiness, store environment improvements, and process enhancements.

Minimum Salary: $76,700.00

Maximum Salary: $101,955.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

Your Experience

• Bachelor's degree or equivalent related field experience.
• 4-6 years of specialty retail, store operations, maintenance, facilities, or field support experience preferred.
• Experience supporting cross-functional work, influencing partners, and driving execution across field and home office teams.
• Strong understanding of store operations, associate experience, customer experience, safety expectations, and brand standards.
• Proven ability to manage multiple priorities, analyze data,identifytrends, and follow through on issues with a high degree of attention to detail.
• Strong written and verbal communication skills, including the ability to create clear field-facing communications and leadership updates.
• High degree of emotional intelligence with the ability to build trust, listen to field feedback, and support stores through maintenance-related disruption.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint.
• Knowledge ofFexaor similar maintenance platforms preferred.
• Ability to travel 2-3 days per month as needed.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.