Senior Specialist, Resource Management

RXinsider LTD.; Chicago, Northern (IL, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Kaufman Hall is seeking a Senior Specialist, Resource Management to own staffing workflows, reporting, and data integrity, partnering with Resource Managers to optimize utilization. This role drives PSA tool governance, data standards, and actionable insights to support staffing decisions in a dynamic environment.

Based in Chicago with a 3-days-per-week in-office requirement, the role emphasizes collaboration across levels, data quality, and process improvement while ensuring accurate staffing

Qualifications

• 2–4 years of experience in professional services, operations, HR, or data/reporting roles.
• Experience with staffing systems, PSA tools, or CRM platforms (e.g., Dynamics, Salesforce).
• Advanced proficiency in Excel for data organization and reporting.
• Excellent attention to detail and data quality control.
• Ability to manage multiple workflows and prioritize effectively.
• Strong communication skills and ability to support stakeholders across levels.
• Work authorization to work in the United States without sponsorship.

Responsibilities

• Own end-to-end staffing workflows, from intake to reporting.
• Serve as SME for PSA and staffing tools; guide data entry and usage.
• Create and deliver utilization, capacity, and staffing reports.
• Audit data integrity across staffing systems and align PSA data with reports.
• Support Resource Managers with visibility into availability and assignments.
• Identify opportunities to improve workflows and data quality.

Skills

Excel proficiency

Data accuracy

Stakeholder communication

Process ownership

Work prioritization

Data storytelling

PSA/staffing tools savvy

Education

Bachelor's degree

Tools

Dynamics

Salesforce

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Senior Specialist, Resource Management

The Organization

We help society’s foundational healthcare institutions to achieve their full potential in service to others.

We are our clients’ trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.

Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement, and Clinical Solutions.

At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.

The Position

Kaufman, Hall & Associates, LLC, is seeking a Senior Specialist, Resource Management Senior Specialist, Resource Management to support the execution of the Resource Management function through ownership of staffing workflows, reporting, and system data integrity. This role serves as a key operational partner, ensuring accurate and timely staffing data, delivering reliable utilization reporting, and acting as a subject matter expert (SME) for the PSA and staffing tools. The Senior Specialist plays a critical role in enabling effective staffing decisions, though does not directly own those decisions.

This position reports to the Resource Manager or Director, Resource Management.

Workflow Ownership & Execution

• Own and execute end-to-end staffing workflows (request intake, tracking, updates, and reporting)
• Ensure all staffing activities are accurately reflected in systems and aligned with defined processes
• Identify and resolve data inconsistencies, escalating issues as needed

PSA & Staffing Tool Subject Matter Expert

• Serve as a functional SME for the PSA and staffing tools, supporting day-to-day system usage
• Provide guidance to consultants and leaders on data entry standards, staffing processes, and tool functionality
• Assist with onboarding and training of new users
• Maintain system data integrity and support ongoing enhancements

Metric Tracking & Reporting

• Own the creation and delivery of utilization, capacity, and staffing reports
• Maintain and validate key KPIs, ensuring accuracy and consistency across reporting outputs
• Support analysis of forecasted vs. actual utilization, highlighting discrepancies
• Respond to ad-hoc reporting requests with a focus on data quality and timeliness

Data Integrity & Quality Control

• Perform regular data audits to ensure accuracy across staffing systems
• Maintain consistency between PSA data, reporting outputs, and staffing records
• Establish and reinforce data standards and best practices

Resource Management Support

• Support Resource Managers by maintaining visibility into consultant availability, skills, and assignments
• Assist with tracking staffing pipeline and ensuring updates are reflected in systems
• Prepare data and reporting to inform staffing decisions

Process Improvement

• Identify opportunities to improve workflows, reporting efficiency, and data quality
• Document and maintain staffing processes and system usage guidelines
• Contribute to standardization efforts across the resource management team

Qualifications

• The ideal candidate will possess 2 – 4 years of experience in professional services, operations, HR, or data/reporting roles
• Strong experience working with staffing systems, PSA tools, or CRM platforms (e.g., Dynamics, Salesforce, or similar)
• Advanced proficiency in Excel (data organization, formulas, reporting support)
• Strong attention to detail with a focus on data accuracy and quality control
• Ability to manage multiple workflows and prioritize effectively
• Strong communication skills and ability to support stakeholders across levels
• Strong ownership of processes and reporting outputs
• High degree of accuracy and data integrity
• Confidence serving as a go-to resource for PSA/staffing tools
• Ability to translate data into clear, reliable insights
• Proactive identification of issues and opportunities for improvement
• Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

Education -

Bachelor's degree required

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations.
• Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

• Travel Required: 0-10%
• The role is based in Chicago and requires 3 days per week in the office.
• Work is regularly performed in a combination of office/home office and routinely uses standard office equipment.
• It may require the maintenance of a home office and proximity to an airport for work-related travel.

Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual and also perceived or assumed protected group status as defined by law of an individual or that individual’s associates or relatives. Our policies and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status.

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $75,000 - $110,000.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $0.00 to $0.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.