Director, Process Improvement

Namely; Tempe (AZ); Hybrid; USD 162,453 - 213,220; Full time

Benefits offered by this job

Unlimited vacation

Company equity grants

Paid parental leave

Job summary

Oscar is seeking a Director of Process Improvement to lead their Insurance Operations in Tempe, Arizona. The role includes developing strategies, ensuring compliance, and enhancing operational efficiency. Candidates must have over 10 years in healthcare strategy and 6 years of leadership experience. Offered benefits include generous compensation ranging from $162,453 to $213,220 annually, equity grants, unlimited vacation, and comprehensive health benefits. This position promotes a hybrid work schedule with in-office requirements.

Qualifications

• 10+ years experience in healthcare strategy and operations.
• 6+ years of leadership experience.
• 2+ years of experience in program management.

Responsibilities

• Lead, coach and develop a high‑performing team.
• Ensure operational compliance with regulatory agencies.
• Develop and continuously improve foundational processes.

Skills

Leadership experience

Healthcare strategy

Process design

Program management

Education

Bachelor’s Degree in related field or 4+ years experience

Job description

Hi, we’re Oscar. We’re hiring a Director, Process Improvement to join our Insurance Operations.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will lead a team in implementing process improvement opportunities while ensuring we remain compliant and meet our contractual goals. You will develop and implement an operating plan for improving efficiency, scaling operations and ensuring the achievement of departmental performance metrics and goals. You will lead and execute key strategic initiatives that not only optimize workflows but also allow Oscar to stay competitive in the market.

You will report into the SVP, Insurance Operations.

Work Location:

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency:

The base pay for this role is: $162,453‑$213,220 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities:

• Lead, coach and develop a high‑performing team of managers and their reports
• Provide structure and support for your team, allowing them to keep their focus on delivering key initiatives
• Develop and continuously improve foundational processes
• Ensure operational compliance with all relevant regulatory/accreditation agencies and meets contractual requirements
• Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of operations; partner cross‑functionally to develop end‑to‑end strategy that leverages these insights to scale
• Manage, develop and maintain relationships cross‑functionally to drive multi‑department collaboration to drive results for strategic initiatives
• Own team vision and strategy including quarterly vital setting and multi‑year roadmap
• Other duties as assigned

Requirements:

• Bachelor’s Degree in related field or 4+ years of commensurate experience
• 10+ years experience in healthcare strategy and operations, and or related field
• 6+ years of leadership experience
• 2+ years of experience in program management and/or process design or implementation

Bonus points:

• Master’s degree
• Health Insurance, or Management Consulting experience with a focus on healthcare
• Lean / Six Sigma experience
• Financial modeling experience

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care—an experience made whole by our unique backgrounds and perspectives.

Benefits

Full‑time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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