(Senior) Specialist, Logistics

ASM; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

ASM is seeking an Order Management professional to keep customer orders flowing smoothly within our global operations team. You will oversee order processing, goods receipt, and inventory activities while acting as the main point of contact across departments to ensure on-time shipments.

This role requires 2+ years in related roles, a Bachelor's in business or logistics, strong Excel and ERP/SAP experience, and a proven ability to improve processes amid change.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• 2+ years in order management, logistics coordination, or customer support.
• Strong Excel and data analysis skills.
• Knowledge of order fulfillment workflows and ERP (SAP preferred).
• Excellent communication, problem-solving and time management.
• Ability to operate in changing and ambiguous environments.

Responsibilities

• Manage order processing, goods receipt, and inventory activities.
• Serve as main contact for order follow-up across teams.
• Proactively resolve backlogs to protect revenue and avoid delays.
• Improve order management reliability and customer experience.
• Collaborate with logistics, procurement and suppliers on issues.
• Lead performance reviews and improvement plans.
• Document warehouse and distribution processes per ASM standards.

Skills

Order management

Logistics coordination

Customer support

Communication

Problem solving

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

Tools

SAP

ERP systems

Excel

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

As part of our global operations team, you’ll be at the center of keeping customer orders flowing smoothly and efficiently. In this role, you’ll reduce processing delays, minimize backlogs, and ensure that every shipment gets where it needs to be - on time, every time. Your ability to simplify processes, communicate with impact, and drive fulfillment excellence will directly support customer satisfaction and enable timely revenue recognition.

Key Responsibilities

• Manage order processing, goods receipt, goods issue, inventory management, and reverse logistics activities
• Act as the main point of contact for order-related follow-up, ensuring timely and clear communication across teams
• Proactively resolve fulfillment backlogs to protect revenue and avoid shipment delays
• Improve reliability and responsiveness in order management to support cash flow and customer experience
• Minimize manual processing to reduce cost and increase operational efficiency
• Collaborate with logistics, procurement, and supplier teams to address order or system issues
• Monitor order status and take ownership of escalations to maintain high service levels
• Lead logistics service operational performance review, scorecards, improvement plans and resolve any operational gaps identified with RCCA/COE/8D/problem solving methods
• Establish and document warehouse and distribution processes according to ASM standards

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent work experience)
• 2+ years of experience in order management, logistics coordination, or customer support roles
• Strong proficiency in Excel and other data tools for tracking and analysis
• Strong knowledge of order fulfillment workflows and ERP systems, (SAP Preferred).
• Excellent communication, problem-solving, and time management skills
• Ability to operate in an environment of significant change and ambiguity

Preferred Qualifications

• Experience working in a high-tech, semiconductor, or manufacturing supply chain environment
• Familiarity with lean order processing or automation initiatives
• History of improving customer satisfaction or fulfillment KPIs through process improvements
• Experience managing 3PL partners

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com andon LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.