Specialist II, Customer Service

Dormont Manufacturing Co; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

ASM in Phoenix, Arizona is seeking a skilled individual in customer service and supply chain management. The role involves tracking customer parts, creating sales orders in SAP, and coordinating with various teams to ensure effective service delivery.

Applicants should possess a bachelor’s degree and 6–8 years of relevant experience in supply chain or customer service-related fields. The role values proactive ownership and analytical skills to meet dynamic customer needs.

Qualifications

• 6–8 years of experience in customer service, order fulfillment, material planning, or supply chain.
• Experience in managing spares, customer fulfillment, and logistics operations preferred.
• Excellent communication skills in professional English, both written and spoken.

Responsibilities

• Create tracking reports for customer parts and repairs.
• Collaborate on customer service level agreements and execute processes.
• Elevate and follow up on customer requests to ensure timely resolution.

Skills

Customer service

Order fulfillment

Supply chain management

Analytical skills

SAP

Microsoft Office

Education

Bachelor’s degree in Supply Chain, Business, or related field

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

What you will be working on

1. Kits & Repair Management
   • Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.
   • Develop and maintain kit schedules aligned with preventive maintenance (PM) cycles and service demand.
   • Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers.
2. Order fulfilment
   • Create and maintain accurate Sales Orders and Reports within SAP.
   • Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records.
3. Cross‑Functional Coordination
   • Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly.
   • Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution.
   • Independently facilitate cross-regional meetings to ensure alignment on global operation goals.

Customer Relationship

• Proactively elevate and follow up on customer requests via phone & email to ensure timely resolution.
• Cultivate a deep understanding of customer requirements and build strong customer relationships.

What we are looking for

• Bachelor’s degree in Supply Chain, Business, or a related field.
• 6–8 years of experience in customer service, order fulfillment, material planning, or supply chain.
• Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred.
• Structured and collaborative problem‑solving skills leveraging analytics.
• Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint).
• Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration.

What sets you apart

• Proactive Ownership: You don’t just wait for instructions; you identify gaps and take the lead in closing them.
• Analytical Edge: You have a knack for numbers and can tell a story through data to influence decision‑making.
• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams.
• Adaptability: You thrive in fast‑paced environments and can pivot quickly when customer priorities shift.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.