Senior Specialist IT Support

MoonLake Immunotherapeutics; New Jersey; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Learning Environment

Impactful Work

Flexibility and Balance

Career Growth

Job summary

MoonLake Immunotherapeutics seeks a Senior Specialist IT Support to deliver high-quality IT services across the US region. You will manage user support onsite and remotely, administer Microsoft 365 and Azure, and assist with local infrastructure and cloud-based systems, working with a global IT team.

Ideal candidates have strong end-user support experience, solid knowledge of IT security, and familiarity with Veeva/SAP.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related discipline, or equivalent proven professional experience.
• Strong IT operations, systems administration and end-user support experience.
• Experience supporting US-based teams or regional site operations.
• Experience in biotech/pharma or regulated industry is a plus.

Responsibilities

• Provide and oversee end-user support onsite and remote.
• Administer and improve Microsoft 365 and Azure environment (Intune, Autopilot, Defender, SharePoint, Teams).
• Support local infrastructure, networks, devices, meeting rooms and cloud services for US operations.
• Provide IT support for Veeva & SAP/ERP where applicable.
• Deliver training and assist onboarding/offboarding of users and devices.

Skills

Microsoft 365 & Azure

End-user support

Endpoint management

IT security principles

Veeva / SAP ERP familiarity

Documentation

Education

Bachelor's degree in IT or related

Tools

Intune

Autopilot

Defender

SharePoint

Teams

Job description

Job Purpose

As the Senior Specialist IT Support, you will report to the Manager IT Systems & Infrastructure and play a key role in delivering high-quality IT services across the region, combining hands-on technical expertise with responsibility for local IT operations.
You will also be working closely with the global IT team, you will support, maintain, and continuously improve our Microsoft 365, Azure, and end-user computing environments while ensuring that US operations remain aligned with MoonLake’s standards. In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed.

Major Accountabilities

• End-user Services and Support: Provide and oversee user support onsite and remotely, including troubleshooting, device support, collaboration tools, onboarding, offboarding, access control and user lifecycle management.
• Microsoft 365, Azure and Endpoint Management: Administer and continuously improve the Microsoft 365 and Azure environment, including Intune, Autopilot, Defender, SharePoint, Teams and related endpoint, identity and collaboration services.
• Infrastructure and Local Site Readiness: Support the implementation, maintenance and performance of local infrastructure, networks, devices, meeting rooms, telephony and cloud-connected services required for US operations.
• Veeva & ERP Support (Nice to have): User and systems support for our Veeva and SAP products. Collaborate with business stakeholders to ensure these systems align with operational needs and compliance standards
• IT Support: Provide top-notch technical support to our employees both remote or onsite, troubleshooting issues and ensuring smooth IT experience for all. Deliver training to enhance adoption and efficiency. Assist with onboarding and offboarding of users and devices, ensuring smooth transitions and access control.
• Infrastructure Management: Assist in the management, implementation and maintenance of our IT infrastructure, including servers, networks and cloud-based systems.
• Security and Compliance: You will have a very strong security mindset and will collaborate to implement and monitor with security measures to protect our sensitive data and ensure compliance with industry standards.
• Collaboration: Facilitate collaboration among teams by proposing new solutions and optimizing tools like Microsoft Teams, SharePoint, Zoom, etc.
• Project Participation: Contribute with your expertise to IT projects aimed at enhancing our technology capabilities and efficiency. Document technical solutions and contribute to the IT knowledge base to support continuous improvement and team learning.
• Adaptability: In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed.

Your profile

Job Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science or a related discipline, or equivalent proven professional experience.

Experience:

• Strong experience in IT operations, systems administration and end-user support, preferably in a global, regulated or fast-growing environment.
• Experience supporting US-based teams or regional site operations is preferred.
• Experience in biotech, pharmaceutical, life sciences or another regulated industry is a plus.

Skills/knowledge/behavioural competencies:

• Strong working knowledge of Microsoft 365 and Azure services, including Entra ID / identity, Intune, Autopilot, Defender, SharePoint and Teams.
• Solid understanding of endpoint management, user lifecycle processes, device provisioning, access control, collaboration tools and IT support operations.
• Good understanding of IT security principles, MFA, conditional access, endpoint protection, vulnerability management and incident escalation.
• Familiarity with Veeva, SAP/ERP or similar business platforms is an advantage.
• Ability to document technical solutions, operational procedures and troubleshooting steps in a clear, audit-ready manner.

Why us?

An exciting job opportunity awaits you!

MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:

• Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.
• Impactful Work: Contribute to ground-breaking projects that have the potential to transform global healthcare.
• Flexibility and Balance: Enjoy a healthy work-life balance while making meaningful contributions to our team.
• Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.