Senior Specialist IT Support

MoonLake Immunotherapeutics (NASDAQ: MLTX); New Jersey; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Learning environment

Impactful work

Flexibility and balance

Career growth

Job summary

MoonLake Immunotherapeutics seeks a Senior Specialist IT Support to deliver high-quality IT services across the US region. You will manage Microsoft 365, Azure, and end‑user computing environments while aligning US operations with MoonLake standards.

Expect to wear multiple hats as the IT department grows, supporting security, collaboration, and onboarding/offboarding processes. You will partner with the global IT team to maintain endpoints, governance, and user lifecycle management, providing

Qualifications

• Bachelor’s degree or equivalent professional experience in IT.
• Strong IT operations, systems administration and end‑user support experience.
• Experience supporting US-based teams or regional site operations preferred.

Responsibilities

• Provide and oversee user support onsite and remotely, including onboarding and offboarding.
• Administer and improve Microsoft 365 and Azure environment (Intune, Autopilot, Defender, SharePoint, Teams).
• Support local infrastructure, networks, devices, meeting rooms and cloud services for US operations.
• Support Veeva and SAP/ERP applications with business stakeholders.
• Provide high-quality IT support for onsite and remote employees and deliver user training.
• Assist in IT infrastructure management and security/compliance initiatives.
• Collaborate with teams and document technical solutions and procedures.
• Be adaptable in early IT growth stages and wear multiple hats.

Skills

Microsoft 365

Azure services

Intune

Autopilot

Defender

SharePoint

Teams

Endpoint management

IT security fundamentals

Documentation & SOPs

Veeva

SAP/ERP

Education

Bachelor’s degree in Information Technology or related field

Tools

Veeva

SAP/ERP

Job description

Job Purpose

As the Senior Specialist IT Support, you will report to the Manager IT Systems & Infrastructure and play a key role in delivering high-quality IT services across the region, combining hands‑on technical expertise with responsibility for local IT operations.

Job Purpose

As the Senior Specialist IT Support, you will report to the Manager IT Systems & Infrastructure and play a key role in delivering high-quality IT services across the region, combining hands‑on technical expertise with responsibility for local IT operations. You will also be working closely with the global IT team, you will support, maintain, and continuously improve our Microsoft 365, Azure and end‑user computing environments while ensuring that US operations remain aligned with MoonLake’s standards. In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT‑related tasks and challenges as needed.

Major Accountabilities

• End‑user Services and Support: Provide and oversee user support onsite and remotely, including troubleshooting, device support, collaboration tools, onboarding, offboarding, access control and user lifecycle management.
• Microsoft 365, Azure and Endpoint Management: Administer and continuously improve the Microsoft 365 and Azure environment, including Intune, Autopilot, Defender, SharePoint, Teams and related endpoint, identity and collaboration services.
• Infrastructure and Local Site Readiness: Support the implementation, maintenance and performance of local infrastructure, networks, devices, meeting rooms, telephony and cloud-connected services required for US operations.
• Veeva & ERP Support (Nice to have): User and systems support for our Veeva and SAP products. Collaborate with business stakeholders to ensure these systems align with operational needs and compliance standards
• IT Support: Provide top‑notch technical support to our employees both remote or onsite, troubleshooting issues and ensuring smooth IT experience for all. Deliver training to enhance adoption and efficiency. Assist with onboarding and offboarding of users and devices, ensuring smooth transitions and access control.
• Infrastructure Management: Assist in the management, implementation and maintenance of our IT infrastructure, including servers, networks and cloud‑based systems.
• Security and Compliance: You will have a very strong security mindset and will collaborate to implement and monitor with security measures to protect our sensitive data and ensure compliance with industry standards.
• Collaboration: Facilitate collaboration among teams by proposing new solutions and optimizing tools like Microsoft Teams, SharePoint, Zoom, etc.
• Project Participation: Contribute with your expertise to IT projects aimed at enhancing our technology capabilities and efficiency. Document technical solutions and contribute to the IT knowledge base to support continuous improvement and team learning.
• Adaptability: In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT‑related tasks and challenges as needed.

Your profile

Job Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science or a related discipline, or equivalent proven professional experience.

Experience:

• Strong experience in IT operations, systems administration and end‑user support, preferably in a global, regulated or fast‑growing environment.
• Experience supporting US‑based teams or regional site operations is preferred.
• Experience in biotech, pharmaceutical, life sciences or another regulated industry is a plus.

Skills/knowledge/behavioural competencies:

• Strong working knowledge of Microsoft 365 and Azure services, including Entra ID / identity, Intune, Autopilot, Defender, SharePoint and Teams.
• Solid understanding of endpoint management, user lifecycle processes, device provisioning, access control, collaboration tools and IT support operations.
• Good understanding of IT security principles, MFA, conditional access, endpoint protection, vulnerability management and incident escalation.
• Familiarity with Veeva, SAP/ERP or similar business platforms is an advantage.
• Ability to document technical solutions, operational procedures and troubleshooting steps in a clear, audit‑ready manner.

Why us?

An exciting job opportunity awaits you!

MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:

Learning Environment:

An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.

Impactful Work:

Contribute to ground‑breaking projects that have the potential to transform global healthcare.

Flexibility and Balance:

Enjoy a healthy work‑life balance while making meaningful contributions to our team.

Career Growth:

A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.

About Us

MoonLake Immunotherapeutics

is a clinical‑stage biopharmaceutical company unlocking the potential of sonelokimab, a novel investigational Nanobody® for the treatment of the inflammatory disease, to revolutionize outcomes for patients.

We continue to make significant progress in our Global Clinical Development Programs. The company’s focus is on inflammatory diseases with a major unmet need, including hidradenitis suppurativa and psoriatic arthritis – conditions affecting millions of people worldwide with a large need for improved treatment options. MoonLake was founded in 2021 and is headquarted in Zug, with hubs in Cambridge & Porto. Further information is available at www.moonlaketx.com