Senior Specialist IT Support

MoonLake Immunotherapeutics; Miami (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Learning Environment

Career Growth

Flexible Work Arrangements

Job summary

MoonLake Immunotherapeutics is seeking a Senior Specialist IT Support to deliver high-quality IT services across the US region. You will work with a global IT team, supporting Microsoft 365, Azure, and end-user computing while ensuring alignment with MoonLake’s standards.

The role requires hands-on support, some travel, and readiness to wear multiple hats in a growing IT department. You will help manage end-user devices, onboarding/offboarding, and provide training to improve adoption and

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• Strong experience in IT operations, systems administration and end-user support.
• Experience supporting US-based teams or regional site operations preferred.

Responsibilities

• End-user Services and Support: handle onsite and remote user support, onboarding/offboarding, access control.
• Microsoft 365, Azure and endpoint management including Intune, Autopilot, Defender, SharePoint and Teams.
• Support local infrastructure, networks, devices, meeting rooms and telephony for US operations.
• Veeva & SAP support (nice to have) and alignment with compliance standards.
• Provide IT support to employees, deliver training, and assist with onboarding/offboarding.
• Assist in infrastructure management of servers, networks and cloud systems.
• Contribute to security and compliance measures and incident escalation.
• Collaborate with teams to optimize tools like Teams, SharePoint and Zoom.
• Participate in IT projects and document solutions for knowledge base.

Education

Bachelor’s degree in Information Technology, Computer Science or a related discipline

Tools

Microsoft 365

Azure

Intune

Autopilot

Defender

SharePoint

Teams

Entra ID

Job description

Job Purpose

As the Senior Specialist IT Support, you will report to the Manager IT Systems & Infrastructure and play a key role in delivering high-quality IT services across the region, combining hands-on technical expertise with responsibility for local IT operations.

You will also be working closely with the global IT team, you will support, maintain, and continuously improve our Microsoft 365, Azure, and end-user computing environments while ensuring that US operations remain aligned with MoonLake’s standards. In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed.

Major Accountabilities

• End-user Services and Support: Provide and oversee user support onsite and remotely, including troubleshooting, device support, collaboration tools, onboarding, offboarding, access control and user lifecycle management.
• Microsoft 365, Azure and Endpoint Management: Administer and continuously improve the Microsoft 365 and Azure environment, including Intune, Autopilot, Defender, SharePoint, Teams and related endpoint,identityand collaboration services.
• Infrastructure and Local Site Readiness: Support the implementation, maintenance and performance of local infrastructure, networks, devices, meeting rooms,telephonyand cloud-connected servicesrequiredfor US operations.
• Veeva & ERP Support (Nice to have): User and systems support for our Veeva and SAP products. Collaborate with business stakeholders to ensure these systems align with operational needs and compliance standards
• IT Support: Provide top-notch technical support to our employees both remote or onsite, troubleshooting issues and ensuring smooth IT experience for all. Deliver training to enhance adoption and efficiency. Assist with onboarding and offboarding of users and devices, ensuring smooth transitions and access control.
• Infrastructure Management: Assist in the management, implementation and maintenance of our IT infrastructure, including servers, networks and cloud-based systems.
• Security and Compliance: You will have a very strong security mindset and will collaborate to implement and monitor with security measures to protect our sensitive data and ensure compliance with industry standards.
• Collaboration: Facilitate collaboration among teams by proposing new solutions and optimizing tools like Microsoft Teams, SharePoint, Zoom, etc.
• Project Participation: Contribute with your expertise to IT projects aimed at enhancing our technology capabilities and efficiency. Document technical solutions and contribute to the IT knowledge base to support continuous improvement and team learning.
• Adaptability: In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed.

Your profile

Job Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science or a related discipline, or equivalent proven professional experience.

Experience:

• Strong experience in IT operations, systems administration and end-user support, preferably in a global, regulated or fast-growing environment.
• Experience supporting US-based teams or regional site operations is preferred.
• Experience in biotech, pharmaceutical, life sciences or another regulated industry is a plus.

Skills/knowledge/behavioural competencies:

• Strong working knowledge of Microsoft 365 and Azure services, including Entra ID / identity, Intune, Autopilot, Defender,SharePointand Teams.
• Solid understanding of endpoint management, user lifecycle processes, device provisioning, access control, collaborationtoolsand IT support operations.
• Good understanding of IT security principles, MFA, conditional access, endpoint protection, vulnerabilitymanagementand incident escalation.
• Familiarity with Veeva, SAP/ERPor similar business platforms is an advantage.
• Ability to document technical solutions, operational procedures and troubleshooting steps in a clear, audit-ready manner.

Why us?

An exciting job opportunity awaits you!

MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:

Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.

Impactful Work: Contribute to ground-breaking projects that have the potential to transform global healthcare.

Flexibility and Balance: Enjoy a healthy work-life balance while making meaningful contributions to our team.

Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.