Senior Specialist, Information Operations

NextGen RCM Services LLC; Maryland; Hybrid; USD 105,000 - 135,000; Full time

Job summary

NextGen Healthcare in Montgomery County, MD, seeks a Sr. Specialist I, Information Operations to lead advanced field engineering, systems availability, and technical operations for our regional healthcare client network.

You will ensure reliable, secure, and efficient enterprise network infrastructure across distributed facilities with on-site support. The role requires hands-on firewall and VPN experience, coordination with vendors, and ability to design and maintain LAN/WAN, DNS/DHCP, and

Qualifications

• Bachelor’s degree in computer science or software engineering or equivalent.
• 4-6 years of experience with firewall systems (Cisco ASA, Checkpoint, or Palo Alto) and networking.
• Knowledge of SolarWinds Orion, AWS, AD, DNS and DHCP; VMware; Visio.

Responsibilities

• Lead field engineering and technical operations for enterprise network infrastructure across regional healthcare facilities.
• Manage routers, switches, VLANs, circuits, VPNs, firewalls, and backup devices; design IP addressing, DNS, DHCP, and disaster recovery.
• Provide on-site or remote support and coordinate with vendors to resolve issues promptly.

Skills

Firewall systems

LAN/WAN

VPN & IPSEC

Routing & Switching

Network troubleshooting

Education

Bachelor's degree in computer science or software engineering

Tools

SolarWinds Orion

AWS

Active Directory

DNS/DHCP

VMware

Visio

Job description

Job Description: NextGen Healthcare is seeking a high-caliber Sr. Specialist I, Information Operations (Info Ops) to lead advanced field engineering, systems availability, and technical operations across our regional healthcare client network. In this role, you will ensure the reliable, secure, and efficient operation of enterprise network infrastructure, mission-critical systems, and connected clinical technologies across distributed healthcare facilities. This position is based in Montgomery County, Maryland (Bethesda/Rockville area) and serves as a key regional technical anchor across the Greater Washington, D.C. Area, requiring regular on-site field engineering and travel to support our large concentration of clients in Northern Virginia. The preferred candidate brings hands‑on experience supporting GE ultrasound systems and coordinating equipment repairs, alongside a proven ability to troubleshoot diverse clinical technologies and work directly with external vendors and manufacturers to drive rapid issue resolution. Help to manage routers and establish connectivity to client sites. Manage switches, VLANs, dedicated circuits, VPN's firewalls and backup devices. Designs and manages IP addressing, DNS, DHCP, power management, security, LAN, WAN and disaster recovery systems etc. Provide remote/on‑site support, as required when issues are escalated from the support desk. Independently troubleshoots LAN and WAN problems by applying a scientific methodology to resolve the problem promptly and cost‑effectively. Assist in the design, architecture, and maintenance of the corporate LAN, WAN, and security systems to ensure that best practices are applied and that downtime is below acceptable minimums. Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise network. This includes the installation, maintenance, and management of all network equipment such as routers, switches, wireless, circuits, servers, backup systems, network management and diagnostic tools, etc. Ensure system connectivity of all servers, shared software, groupware, and other applications. Create and maintain documentation as it relates to network configuration, mapping, processes, and service records. Ensure compatibility and interoperability of in-house networking systems. Coordinate and perform in-depth tests, including end‑user reviews, for modified and new systems. Monitor and test system performance; prepare and deliver system performance statistics and reports. Occasional inspection of cables in floors and ceilings.

Education Required:

Bachelor’s degree in computer science or software engineering. Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

4-6 years’ experience with firewall systems (Security Policy, Mobile Access, IPSEC, & SSL VPN) (Cisco ASA, Checkpoint, or Palo Alto). Switches, Routers, LAN, WAN, VPN, DHCP, TCP/IP, DNS, UDP, Latency, VoIP, QoS, BGP, OSPF, wireless, PPP, MPLS.

Knowledge, Skills & Abilities:

Knowledge of: Design, implementation, and maintenance of solutions, systems, and applications such as SolarWinds Orion or equivalent, AWS (Amazon Web Services), Directory Services -- Microsoft Active Directory, DNS and DHCP; VMware; diagramming and documentation tools, such as Microsoft Visio; applicable data privacy practices and laws.

Skill in:

Working as member of a team; communicating effectively with internal and external stakeholders; analysis and creative problem-solving; establishing and maintaining effective working relationships; project management.

Ability to:

Conduct research into systems issues and products; work in a fast‑paced environment; stay organized, prioritize workload, multi‑task, and meet deadlines; lift and transport moderately heavy equipment/objects.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NextGen is the healthcare technology partner for diverse ambulatory practices with evolving business needs. We are uniquely equipped to make it easier when things get complex—combining performance at scale with operational flexibility. This empowers practices to become confident, capable and ready for whatever comes next.